Tools & guides
Unlock inspiration and guidance for your digital transformation journey.

eBook
How to fulfill your CX promises with tech you have
In this eBook, readers will learn how to use the tools already in their tech stack to keep CX promises.

Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Get weekly drops on the CX trends shaping 2026 and actionable strategies to prepare your team for next year.

Strategy guide
Is your AI paying off?
This guide is designed to give CX leaders a behind-the-scenes look at the ROI of AI. We’ll walk you through simple ROI equations and real-world examples.

White paper
Bringing the power of data and analytics to the front line
In this whitepaper, contact centre leaders explain how they leverage data and analytics to empower their front lines and improve business outcomes.

Strategy guide
How data and analytics can answer big CX questions
In this guide, we'll share how the right data and analytics strategies can answer important business questions — turning data exhaust into CX fuel.
eBook
How to fulfill your CX promises with tech you have
Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Strategy guide
Is your AI paying off?
White paper
Bringing the power of data and analytics to the front line
Strategy guide
How data and analytics can answer big CX questions
Browse all tools & guides
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eBook
The guide to accelerating ROI with CX transformation
The guide to accelerating ROI with CX transformation
Artificial intelligence
CRM
CX strategy & design
Data and analytics
Employee experience optimization
No items found.

eBook
Google Cloud: The executive's guide to generative AI
Google Cloud: The executive's guide to generative AI
Artificial intelligence
Google

eBook
Take your CX from cringe-worthy to customer-worthy with AI
Take your CX from cringe-worthy to customer-worthy with AI
Artificial intelligence
No items found.

Report
State of AI in the Contact Center Report
State of AI in the Contact Center Report
Artificial intelligence
CX strategy & design
No items found.

Strategy guide
How to energize & strengthen customer interactions
How to energize & strengthen customer interactions
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
Data and analytics
AWS

Strategy guide
Amazon Connect cloud migration guide
Amazon Connect cloud migration guide: Best practices, strategies and case studies
Cloud services
AWS

Infographic
Where does AI fit within your business strategy?
Where does AI fit within your business strategy?
Artificial intelligence
No items found.

eBook
The DIY guide to improving your contact center with AI
The DIY guide to improving your contact center with AI
Artificial intelligence
Contact center technology
AWS

Infographic
The power of conversations on customer experience (CX)
The power of conversations on customer experience (CX)
CX strategy & design
No items found.

eBook
Create a competitive advantage by investing in CX
Create a competitive advantage by investing in customer experience
CX strategy & design
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