Background

Robert has spent more than a decade in the ServiceNow ecosystem, holding a variety of go-to-market roles across solutions, sales, and offer creation. For the majority of that time, he has focused on building, leading, and expanding ServiceNow practices within established technology consulting organizations.

• Education: Royal Holloway, University of London, BSc in Computer Science
• Awards: ServiceNow 2021 Americas Growth Partner of the Year

Outside of work

A proud husband and father of one — soon to be two! — Robert enjoys spending time outdoors, whether on the lake or in the woods. When he's not outside, he can be found playing guitar or working on cars, though these days, life revolves around his young family.

Current role

As the Global ServiceNow Practice Leader, Robert is responsible for positioning TTEC Digital as a key player in ServiceNow’s customer experience growth. His team consults, designs, implements, and supports organizations in achieving end-to-end experience fulfillment — helping them become more customer-centric.

Service specialties

‍AI, data & analytics, managed services, contact center technology, CRM, and CX transformation

On the human impact of CX:

“No matter what we do with technology in business, human behavior, connection, emotion and experience will govern our successes and failures. Whether it’s a one-on-one conversation or an entire brand strategy, if we strive to do an ever-better job at listening, communicating and practicing empathy, we'll always grow.”
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Robert Couldrey, Global ServiceNow Practice Leader

On what fuels his passion for CX:

“I'll admit that I love technology for its own sake — but I love it even more when it solves real-world, tangible problems. And there is no better enterprise domain than CX to do that. I love making people's lives easier and their work more meaningful.”
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Robert Couldrey, Global ServiceNow Practice Leader

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