Tools & guides
Unlock inspiration and guidance for your digital transformation journey.

Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Get weekly drops on the CX trends shaping 2026 and actionable strategies to prepare your team for next year.

Strategy guide
A guide to orchestrating better customer journeys
This guide to customer journey orchestration helps you align teams, tech and data to create smarter, more connected customer experiences.

White paper
Bringing the power of data and analytics to the front line
In this whitepaper, contact centre leaders explain how they leverage data and analytics to empower their front lines and improve business outcomes.

Quiz
Cloud maturity interactive quiz
Take this virtual quiz to more accurately assess your contact center's cloud maturity — where you stand today and where you still have room to grow.
Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Strategy guide
A guide to orchestrating better customer journeys
White paper
Bringing the power of data and analytics to the front line
Quiz
Cloud maturity interactive quiz
Browse all tools & guides
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Quiz
Cloud maturity interactive quiz
Cloud maturity interactive quiz
Artificial intelligence
Cloud services
CX strategy & design
No items found.

eBook
The guide to omnichannel retailing
The guide to omnichannel retailing: Definitions, strategies, and examples
CX strategy & design
Retail
No items found.

Strategy guide
Digital front door interactive toolkit
Digital front door interactive toolkit
CX strategy & design
Healthcare
No items found.

Quiz
Digital front door interactive assessment
Digital front door interactive assessment
CX strategy & design
Healthcare
No items found.

eBook
8 tips to maximize your financial services cloud migration
8 tips to maximize your financial services cloud migration: An interactive workbook
Cloud services
Financial Services
No items found.

Strategy guide
Digital front door checklist
Digital front door checklist
CX strategy & design
Healthcare
No items found.

Strategy guide
10 FAQs about digital front door
Your top 10 questions about the digital front door in healthcare answered
CX strategy & design
Healthcare
No items found.

eBook
How to personalize retail CX with Dynamics 365
How to personalize retail CX with Dynamics 365
CRM
CX strategy & design
Retail
Microsoft

eBook
The total experience playbook
The total experience playbook
CX strategy & design
Employee experience optimization
No items found.

Calculator
Journey AI ROI calculator
Journey AI ROI calculator
Artificial intelligence
Data and analytics
Healthcare
No items found.






























































































