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News article
AI needs a customer strategy, not just a use case
In this CMSWire article, TTEC Digital's Tom Lewis shares what's changed and what hasn't for customer experience in the era of AI.
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Latest News
News article
Tom Lewis
Customer Journey Orchestration: Cure for the Dory Effect
Press release
TTEC Digital
TTEC Digital named Google Cloud Preferred Agentspace Implementation Partner
News article
Maha Meikum Perumal
Is agentic AI ready to take over the contact centre?
News article
Todd Tierney
Breaking Down Barriers: 10 Change Management Strategies to Eliminate Organizational Silos
News article
Tom Lewis
AI needs a customer strategy, not just a use case
News article
Suresh Ramanathan
Customer data management meets its inflection point