Applied AI
Drive CX outcomes through voice AI, agentic resolution, agent assist, and knowledge automation.
AI-powered experiences that deliver on their promise
CX is the #1 use case for AI today. It's also where poorly designed AI solutions are the most obvious and painful.
Drawing on decades of CX expertise and 100,000 hours of AI innovation, we orchestrate AI across your entire customer ecosystem — including voice AI, agentic resolution, agent assist and knowledge automation — to create experiences that work better for customers and deliver better results for your business.
The business impact of AI starts in CX
Convert more prospects with personalized selling at scale.
One-size-fits-all experiences miss key buying signals. Tailor every interaction with AI-powered insights that move customers toward action.
Turn customer lifecycle signals into stronger retention rates.
Many customer interactions end when they should be evolving. Use predictive insights to identify the next best action and deepen existing relationships.
Lower service costs through AI-powered containment.
Routine requests consume valuable capacity. Virtual agents can help resolve them faster while reducing costs and maintaining service standards.
Increase employee capacity with AI-augmented workflows.
Handoffs and information silos create operational friction. Deploy AI assistants and agents built for CX workflows to keep work moving.
Everything AI needs to drive
real-world outcomes
AI readiness and strategy
We look at your customer journeys, data, and CX platforms to find where AI will pay off, then rank each use case by value, feasibility, and governance risk. You get a roadmap you can fund with confidence and a team ready to build it.
AI for employee efficiency
Your people spend too much time tracking down information, recreating work, and navigating disconnected processes. We embed AI into everyday workflows to surface knowledge, accelerate decisions, improve cross-functional collaboration, and help teams move faster.
AI governance and optimization
We put CX-specific guardrails, monitoring, and cost controls around every model and agent you run, giving you the visibility to scale AI confidently while keeping performance, compliance, and spend under control.
Agentic AI
for CX
We orchestrate AI agents across customer journeys, workflows, and systems, enabling them to understand intent, access trusted knowledge, take action across platforms, and seamlessly involve humans when needed. The result is customer and employee experiences that don't just answer questions, but resolve requests from start to finish.
Agentic
commerce
Turn product search into a conversation, connecting AI shopping agents to your catalog and commerce systems so customers find, compare, and buy with confidence.
AI-powered agent assistance
Every second an agent spends searching is a second the customer waits. We put real-time summarization, knowledge surfacing, and next best action directly in the agent workspace, so handle time drops and new hires perform like tenured ones.
30%
Reduction in case handle times through unified AI-assisted agent workflows for a global airline.
$3.7M
Annual revenue growth driven by AI-guided recommendations and predictive service for a leading automotive manufacturer.
