Julian Shives-Sams

Services

Artificial intelligence

Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.

CX strategy & design

Enhance your customer experience with tailored strategies that deliver scalable business value.

Contact center technology

Build a better contact center with on-premises and cloud strategies that put the customer experience first.

Data & analytics

Understand your customers on a deeper level— and then act on those insights to create valuable connections.

Customer relationship management

Unleash the full potential of CRM to manage and maximize every touchpoint in your customer experience lifecycle.

SurroundCX™ Managed Services

Comprehensive support, optimization, and innovation services that enable effortless contact center management.

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Solutions

Analytics

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

Security

Fortify your digital ecosystem with solutions that protect against threats, safeguard sensitive data, and provide seamless user authentication.

Connectors

Streamline your business processes with integrations that enable efficient data exchange, system compatibility, and enhanced productivity.

Industry focused

Tailored solutions designed to address the unique technology needs and CX challenges of your industry.

Contact center optimizers

Boost your contact center with solutions that modernize operations, improve agent performance, and enhance customer experiences.

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Partners

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Cloud Hyperscalers

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Platform Leaders

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Ecosystem Specialists

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

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All Partners

CX Cloud Hyperscalers

CX Platform Leaders

CX Ecosystem Specialists

All Partners

Explore TTEC Digital’s award-winning partnerships and see how we work together to build exceptional customer experiences.

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CX Cloud Hyperscalers

Meet the changemakers setting the pace for rapid innovation in the cloud.

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CX Platform Leaders

Meet the interaction experts reframing how customers engage with brands.

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CX Ecosystem Specialists

Meet the problem solvers tackling specific CX challenges with specialized solutions.

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Resources

Featured Content

How to achieve transformative customer experience

Blog

Stay updated on digital transformation and CX trends.

Client stories

Discover how we’ve driven success for leading global brands.

Events & webinars

Let’s dive into the latest CX advancements and solutions together.

Tools & guides

Explore our library to inspire and guide your own digital transformation.

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Company

About us

Combining technology and empathy at the point of conversation.

Careers

We’re on a mission to deliver humanity to business. Join us.

News

Stay informed about our latest news and press releases.

Locations

Explore our global footprint and regional strengths.

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Events

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Most relevant Most recent

How cloud technology drives innovation in the customer experience [Article]

Our People / Julian Shives-Sams

Executive Director, Digital Sales

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Service focus areas:

Artificial intelligence

Contact center technology

Customer relationship management

CX strategy & design

Data & analytics

SurroundCX™ Managed Services

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