Tools & guides
Unlock inspiration and guidance for your digital transformation journey.

Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Get weekly drops on the CX trends shaping 2026 and actionable strategies to prepare your team for next year.

Strategy guide
A guide to orchestrating better customer journeys
This guide to customer journey orchestration helps you align teams, tech and data to create smarter, more connected customer experiences.

White paper
Bringing the power of data and analytics to the front line
In this whitepaper, contact centre leaders explain how they leverage data and analytics to empower their front lines and improve business outcomes.

Quiz
Cloud maturity interactive quiz
Take this virtual quiz to more accurately assess your contact center's cloud maturity — where you stand today and where you still have room to grow.
Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Strategy guide
A guide to orchestrating better customer journeys
White paper
Bringing the power of data and analytics to the front line
Quiz
Cloud maturity interactive quiz
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Infographic
I spy AI in financial services
I spy AI: How AI can help enhance member and customer experiences in financial services
Artificial intelligence
CX strategy & design
Credit Unions
Financial Services
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eBook
Measuring & mastering customer experience KPIs
Measuring and mastering customer experience KPIs
CX strategy & design
Data and analytics
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Strategy guide
Exceptional customer experiences don't happen in silos
Exceptional customer experiences don't happen in silos
CX strategy & design
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White paper
Bringing the power of data and analytics to the front line
Bringing the power of data and analytics to the front line
Data and analytics
Employee experience optimization
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eBook
CX report: The state of AI in retail
Customer experience report: The state of AI in retail
Artificial intelligence
Data and analytics
Retail
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Strategy guide
How to maximize your Voice of the Customer program
How to maximize your Voice of the Customer program
CX strategy & design
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eBook
AI: A powerful healthcare differentiator
Artificial Intelligence: A powerful differentiator in the consumer age of healthcare
Artificial intelligence
Data and analytics
Healthcare
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White paper
How to enhance the financial services CX with generative AI
How to enhance the financial services customer experience with generative AI
Artificial intelligence
Cloud services
Contact center technology
Financial Services
Genesys

eBook
Transform your credit union member experience
Transform your credit union member experience
Cloud services
Contact center technology
Credit Unions
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