Latest
Blog
Client stories
Tools & guides
Events & webinars
home
/
resource center
/
Tools & guides

Tools & guides

Unlock inspiration and guidance for your digital transformation journey.

eBook

How to fulfill your CX promises with tech you have

In this eBook, readers will learn how to use the tools already in their tech stack to keep CX promises.

Read now
Strategy guide

4 weeks. 4 trends. One smarter 2026 CX strategy.

Get weekly drops on the CX trends shaping 2026 and actionable strategies to prepare your team for next year.

Read now
Strategy guide

Is your AI paying off?

This guide is designed to give CX leaders a behind-the-scenes look at the ROI of AI. We’ll walk you through simple ROI equations and real-world examples.

Read now
White paper

Bringing the power of data and analytics to the front line

In this whitepaper, contact centre leaders explain how they leverage data and analytics to empower their front lines and improve business outcomes.

Read now
Strategy guide

How data and analytics can answer big CX questions

In this guide, we'll share how the right data and analytics strategies can answer important business questions — turning data exhaust into CX fuel.

Read now
eBook
How to fulfill your CX promises with tech you have
Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Strategy guide
Is your AI paying off?
White paper
Bringing the power of data and analytics to the front line
Strategy guide
How data and analytics can answer big CX questions

Browse all tools & guides

Filters
Clear all
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
eBook

Measuring & mastering customer experience KPIs

Measuring and mastering customer experience KPIs

CX strategy & design
Data and analytics
No items found.
Strategy guide

Exceptional customer experiences don't happen in silos

Exceptional customer experiences don't happen in silos

CX strategy & design
No items found.
White paper

Bringing the power of data and analytics to the front line

Bringing the power of data and analytics to the front line

Data and analytics
Employee experience optimization
No items found.
eBook

CX report: The state of AI in retail

Customer experience report: The state of AI in retail

Artificial intelligence
Data and analytics
Retail
No items found.
Strategy guide

How to maximize your Voice of the Customer program

How to maximize your Voice of the Customer program

CX strategy & design
No items found.
eBook

AI: A powerful healthcare differentiator

Artificial Intelligence: A powerful differentiator in the consumer age of healthcare

Artificial intelligence
Data and analytics
Healthcare
No items found.
White paper

How to enhance the financial services CX with generative AI

How to enhance the financial services customer experience with generative AI

Artificial intelligence
Cloud services
Contact center technology
Financial Services
Genesys
eBook

Transform your credit union member experience

Transform your credit union member experience

Cloud services
Contact center technology
Credit Unions
Genesys
eBook

Is now the time to invest in AI?

Is now the time to invest in AI?

Artificial intelligence
Cisco
Infographic

The hidden cost of dissatisfied customers

The hidden cost of dissatisfied customers

CX strategy & design
No items found.
Infographic

Which CCaaS tools are right for your business?

Which CCaaS tools are right for your business?

Contact center technology
Artificial intelligence
No items found.
Demo

911 AutoDirect Service product demo

911 AutoDirect Service product demo

Contact center technology
CX strategy & design
Employee experience optimization
Public Sector
AWS
Video

What is Voice of the Employee (VoE)?

Video

What is Voice of the Customer (VoC)?

Video

AI Innovation: Recommendation engine

Video

AI Innovation: Conversation summarization

Video

AI Innovation: Intelligent routing

Video

AI Innovation: Reporting and analytics

Video

AI Innovation: Virtual agents

Video

AI Innovation: Knowledge management

Video

AI advisory services

Video

AI Innovation: Conversation transcription

Video

Let's get personal: How to personalize your CX and marketing strategies with a customer data platform

Video

The difference between multichannel & omnichannel retail

Retail
Video

What is total experience?

Video

What is retail clienteling?

Retail
Video

The connection between customer experiences and customer loyalty

Retail
Video

Where does loyalty come from?

Retail
Video

What is the omnichannel experience?

Retail
Video

Data, AI, and the importance of CX strategy

Retail

Join our mailing list to receive exclusive updates on the latest CX trends, events, and solutions.

Teresa Sabol
Cliff Martin
Ray Barata
Amanda Kelly
Jessica Schneider
Todd Feltner
Amanda Robinson
Heather Lawrence
Shawn McPherson
Shaun James
Ryan Boyer
Ross Lotharius
TTEC Digital
Julie Weslin
Arley Havisto
Larry Mead
Dave Murashige
Amol Gupta
John Seeds
Steve Pollema
Robert Wakefield-Carl
Ben Howard
Steve Parowski
Aaron Schroeder
Kelley Jacob
Aaron Mosby
Megan Eunpu
Dave Seybold
Karl Phenix
Marcy Riordan
Ryan Swanger
Lynn Teague
Caleb Johnson
John Wolf
Kim Wilkinson
Jeff Marshall
Mark Eichten
Kassie Houseman
Wayne Kay
Steve Jones
Ben Robinson
Cliff McCartney
Julian Shives-Sams
Oliver Knowles
Mark Dover
Dan Barzotti
Steve Smith
Whitney Kirchner
Jesse Beatty
Andrew Pogson
Benji King
Alfredo Rizzo
Mike Bawn
Jayant Sharma
Tom Lewis
Mike Rogers
Neil Fulton
Tiffany Moses Gschwendtner
Martha Roman
Chris Wilson
Andy Elsmore
Dan Snowdon
Becky Cote
Jimmy Richter
Nick Schroer
Bradford Scott
Jordan Mohler
Elsa Wilson
Neil Iversen
Tiffany Lilly
Maha Meikum Perumal
Michael Chan
Robert Couldrey
Amelia Robinson
Paul Jenkins
Todd Tierney
Anhai Jin
Suresh Ramanathan
Employee experience optimization
Employee productivity
Managed services
IP solutions
Employee perspective
Data and analytics
Cloud services
Artificial intelligence
Contact center technology
CRM
CX strategy & design
NICE
Zendesk
Shelf.io
ServiceNow
Daon
Pega
Talkdesk
Verint
AWS
Cisco
Microsoft
Google
Salesforce
Genesys