Cloud and application modernization
Move your platforms, workflows, and people forward with AI-powered innovation.
CX modernization fit for the real world
Your CX systems are already hard at work. There are telephony systems carrying live customer traffic every day. Agent applications armed with logic you can’t rebuild on the fly. Platform integrations stitched together over years of transformation.
Modernization has to build on all of it, creating a connected foundation where AI can work across your business.
TTEC Digital has spent 40 years modernizing enterprise CX environments, and we have more than 600 customer launches behind us. We migrate complex environments, operate them after go-live, and keep the experience steady throughout.
Lower the cost of CX operations.
Retire legacy infrastructure on your timeline and let 24x7 managed services tune performance and capacity, so you avoid costly outages and only pay for what you need.
Optimize complex voice channels with confidence.
Most partners build around their voice limits. With 40 years of voice expertise, we build what's best for your business.
Connect on-prem systems the cloud left behind.
Without expertise across the whole stack, integration projects become guesswork.
Build modernization into the rhythm of your business.
Migration is step one. Ongoing optimization is what keeps you moving, release after release.
Everything your customer experience needs to enter the modern era
Premise application management
Not everything moves at once. We manage, support, and optimize your on-premise CX applications so they remain reliable and secure while the rest of the roadmap plays out at the pace your business can absorb.
Complex telephony and unified communications
Voice is the hardest part of a migration. Every customer conversation matters, and there is little room for disruption. We've been solving this for 40 years across carriers, SIP, legacy PBX, and routing, and we connect your contact center to Microsoft Teams, Cisco Webex, and Zoom so the right expert is always one transfer away.
Cloud migration
We move enterprise contact center and CX platforms to the cloud with the operation running throughout. Discovery, sequencing, cutover planning, and the integrations that have to survive the move, executed by teams who have done it hundreds of times.
Cloud operations
Migration is the start. We run, monitor, and tune your CX platforms after go-live, with 24x7 managed services covering availability, performance, and capacity, so the environment keeps improving instead of drifting.
Integration and APIs
Your CX platforms are only as useful as their connections to everything else. We connect the ones your agents rely on every day with pre-built integrations that accelerate deployment and extend capabilities beyond what's available out of the box.
Modern workplace
We modernize the tools your people use every day, from Microsoft 365 and Google Workspace to enterprise AI assistants, with the security, governance, and adoption support that makes them effective.
Platform engineering for CX
Your customer experience should change as fast as your business does. We build the engineering foundation behind your CX platforms, so new journeys, bots, and AI agents can go live quickly, without putting the customers already on the line at risk.
20%
Faster lead follow-up after replacing manual CRM workflows with personalized journeys for a large construction company.
$65
Per agent cost savings from migrating the current contact center to Google CCAI for a global cybersecurity firm.
