Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.

CX strategy & design

Enhance your customer experience with tailored strategies that deliver scalable business value.

Contact center technology

Build a better contact center with on-premises and cloud strategies that put the customer experience first.

Data & analytics

Understand your customers on a deeper level — and then act on those insights to create valuable connections.

Customer relationship management

Unleash the full potential of CRM to manage and maximize every touchpoint in your customer experience lifecycle.

SurroundCX™ Managed Services

Comprehensive support, optimization, and innovation services that enable effortless contact center management.

View all services

Solutions

Analytics

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

Security

Fortify your digital ecosystem with solutions that protect against threats, safeguard sensitive data, and provide seamless user authentication.

Connectors

Streamline your business processes with integrations that enable efficient data exchange, system compatibility, and enhanced productivity.

Industry focused

Tailored solutions designed to address the unique technology needs and CX challenges of your industry.

Contact center optimizers

Boost your contact center with solutions that modernize operations, improve agent performance, and enhance customer experiences.

CX operations

Visit TTEC.com to see how to add speed, scale and results to your operations with digitally-enabled talent and contact center services. 🔗

View all solutions

Partners

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Cloud Hyperscalers

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Platform Leaders

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Ecosystem Specialists

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

View all partners

All Partners

CX Cloud Hyperscalers

CX Platform Leaders

CX Ecosystem Specialists

All Partners

Explore TTEC Digital’s award-winning partnerships and see how we work together to build exceptional customer experiences.

Learn more

CX Cloud Hyperscalers

Meet the changemakers setting the pace for rapid innovation in the cloud.

Learn more

CX Platform Leaders

Meet the interaction experts reframing how customers engage with brands.

Learn more

CX Ecosystem Specialists

Meet the problem solvers tackling specific CX challenges with specialized solutions.

Learn more

View all partners

Partners

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Cloud Hyperscalers

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Platform Leaders

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Ecosystem Specialists

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

View all partners

All Partners

CX Cloud Hyperscalers

CX Platform Leaders

CX Ecosystem Specialists

All Partners

Explore TTEC Digital’s award-winning partnerships and see how we work together to build exceptional customer experiences.

Learn more

CX Cloud Hyperscalers

Meet the changemakers setting the pace for rapid innovation in the cloud.

Learn more

CX Platform Leaders

Meet the interaction experts reframing how customers engage with brands.

Learn more

CX Ecosystem Specialists

Meet the problem solvers tackling specific CX challenges with specialized solutions.

Learn more

View all partners

Resources

Joel Lindstrom

Senior Principal Solution Architect

As a Senior Principal Architect with more than 250 deployments of Power Apps and Dynamics 365 under his belt, Joel helps companies address business challenges and empower their users and makers with AI, CRM, and low-code applications.

View LinkedIn

Service focus areas:

Artificial intelligence

Contact center technology

Customer relationship management

CX strategy & design

Data & analytics

SurroundCX™ Managed Services

Meet more TTEC Digital staff

Smiling man with short brown hair and beard wearing a white and blue checkered shirt against a teal background.

Mike Rogers

Executive Director, Microsoft Alliance

Portrait of a smiling man with short curly hair wearing a denim jacket against a plain background.

Karl Phenix

Vice President, Microsoft GTM Strategy

Smiling bald man with glasses and beard wearing a black jacket with 'Award Winner 2025 Partner of the Year' text.

Ross Lotharius

Group Vice President, Microsoft

Jesse Beatty

Google CCAI Platform Lead

Man wearing a grey suit jacket and striped shirt, sitting and looking at the camera with a slight smile.

Julian Shives-Sams

Executive Director, Digital Sales

Smiling woman with long blonde hair wearing a black blazer and green top against a plain white background.

Kassie Houseman

Executive Director, Digital Sales

Portrait of a man wearing black glasses, a checkered shirt, and a dark blazer smiling against a white background.

Oliver Knowles

Director, Digital Sales - EMEA

Get to know TTEC Digital

Learn more about our company and our journey.

Read on

Joel Lindstrom

Service focus areas:

Artificial intelligence

Contact center technology

Customer relationship management

CX strategy & design

Data & analytics

SurroundCX™ Managed Services

More from Joel Lindstrom

How Dynamics 365 Sales makes account planning actionable

Meet more TTEC Digital staff

Get to know TTEC Digital