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The 90% deflection myth: Why demo numbers collapse in production

AI demos promise 90% deflection. The production median is 41%. Learn why demo numbers collapse in real contact centers and what to measure instead.

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Two profile pictures side by side with blue circular soundwave graphics and microphone icons; left is Sandra Parhami from Google Cloud, right is Caleb Johnson from TTEC Digital.

Unlocking Gemini: Maximizing data ROI with Looker and Google AI

Watch the full episode to see how Looker and Google AI can help your organization turn trusted data into actionable business value.

Watch now
Sound Credit Union logo with white text and leaf-like shapes on a purple background with wavy lines.

How Sound Credit Union turns AI into elevated member experiences

Learn how Sound Credit Union uses AI, Genesys Cloud, and TTEC Digital to improve member experience and contact center performance.

Read now
An open booklet with a cover titled 'The great CX reset in government,' discussing balancing AI automation with human empathy to build public trust, displayed against a dark blue background with a light teal circle behind it.

The great CX reset in government

Stop overpaying for AI bots that frustrate the people you serve. Discover how government agencies can cut interaction costs, eliminate repeat caller friction an

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Article
The 90% deflection myth: Why demo numbers collapse
The 90% deflection myth: Why demo numbers collapse in production
On-demand webinar
Unlocking Gemini: Maximizing data ROI with Looker and Google
Case study
Sound Credit Union turns AI into elevated member experiences
How Sound Credit Union turns AI into elevated member experiences
White paper
The great CX reset in government

Blog

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Decorative
Article

Is your gov AI strategy costing you more than it saves?

Is your government AI strategy costing you more than it saves?

TTEC Digital
Filing cabinet that says AI governance
Article

Why the EU AI Act is a wake-up call for government AI

Why the EU AI Act is a wake-up call for government AI strategies

Portrait of a smiling woman with dark skin and hair styled in an elegant updo, wearing pearl earrings and a white top, with a softly blurred blue-gray background.
Dr. Sam Coy
A magnifying glass rests on a paper showing bar graphs and scatter plots and data points.
Article

Dashboards aren't the future of BI. Your data foundation is.

Dashboards aren't the future of BI. Your data foundation is.

TTEC Digital

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Client stories

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Illustration of a commercial airplane flying in front of a full moon with city skyscrapers in the background.
Case study

Streamlining operations with a unified, AI powered platform

Streamlining operations with a unified, AI powered platform to elevate CX

Explore our tailored solutions, from omnichannel engagement to AI-powered analytics, designed to meet the unique needs of your business and industry.

Read the case study
A smiling female contact center agent looking at her computer.
Illustration of a stethoscope and a medical report with a heart and heartbeat symbol on a blue background.
case study

Scaling personalized care for eye health services provider

Scaling personalized care for eye health services provider with Microsoft and TTEC Digital

4front credit union logo with white text and arrow on a blue background.
case study

4Front Credit Union sees faster service, lower costs

Smarter scheduling delivers faster service and lower costs for 4Front Credit Union

Blue umbrella icon centered inside a lighter blue circular background on a dark blue rounded rectangle.
case study

Automating outbound voicemails to boost sales productivity

Automating outbound voicemail delivery to boost sales productivity

Portrait of a smiling woman with dark skin and hair styled in an elegant updo, wearing pearl earrings and a white top, with a softly blurred blue-gray background.
Dr. Sam Coy
Man with short dark hair and beard wearing a white dress shirt and gray suit jacket, standing with arms crossed and smiling, indoors with blurred office background.
Georgi Georgiev
Smiling woman with long blonde hair wearing a black V-neck top, standing in a modern office with glass walls, desks, computers, and plants in the background.
Amanda Panks
Headshot of a middle-aged man with short brown hair wearing a light blue and lavender checkered button-up shirt, smiling against a white background.
Michael Gravel
Smiling middle-aged man with short hair wearing a light-colored checkered shirt.
Joel Lindstrom
Bald man with ginger beard and mustache wearing a light patterned button-up shirt smiling at the camera.
Kevin Davis
Smiling man with short dark hair and beard wearing a black shirt with ttec digital logo.
Josh Rodriguez
Smiling man with gray hair wearing navy blazer and checkered shirt against a gray background.
Marc Hutchinson
Woman with long dark hair wearing a yellow top and black patterned scarf against a light background.
Carrie Brough
Middle-aged man with gray beard and mustache wearing a dark suit jacket and white shirt, smiling slightly in an indoor office setting.
Chuck Tichenor
Smiling middle-aged man with light gray hair and glasses wearing a dark suit jacket and light blue shirt, with a blurred background.
Chris Brown
Man in a black suit, white shirt, and black tie standing in front of a red brick wall, wearing black-framed glasses.
Dan Grandquist
Smiling man with short brown hair wearing a striped light blue shirt against a wooden background.
Mike Kasal
Portrait of a man wearing glasses and a light blue checkered button-up shirt, smiling slightly with a blurred blue and white background.
Ramki Desiraju
Smiling middle-aged woman with gray hair and glasses wearing a navy blazer and white top, seated in a bright office.
Teresa Sabol
Middle-aged man with short dark hair smiling, wearing a dark plaid shirt against a white background.
Cliff Martin
Smiling woman with wavy blonde hair wearing a white collared shirt and gray sweater against a gray background.
Amanda Kelly
Portrait of a woman with short red asymmetrical haircut, wearing a black top and an earring.
Amanda Robinson
Smiling woman with straight blonde hair wearing a black blazer and gray top against a white background.
Heather Lawrence
Smiling bald man with a neatly trimmed beard wearing a pink shirt and dark blazer against a white background.
Shawn McPherson
Smiling bald man with a short beard wearing a checkered shirt and black blazer, standing outdoors with blurred green foliage in the background.
Shaun James
Smiling man with dark hair, beard, glasses, and wearing a dark blazer.
Ryan Boyer
Smiling bald man with glasses and beard wearing a black jacket with 'Award Winner 2025 Partner of the Year' text.
Ross Lotharius
TTEC Digital
Portrait of a smiling middle-aged woman with shoulder-length brown hair wearing a brown embroidered blouse and a silver necklace, with a soft-focus background.
Julie Weslin
Smiling woman with long blonde curly hair wearing a teal sweater and decorative necklace on white background.
Arley Havisto
Smiling middle-aged man in a blue checkered shirt and navy sweater against a plain light background.
Larry Mead
Middle-aged man with short gray hair and goatee wearing a dark suit and checkered shirt against a light background.
Dave Murashige
Smiling man wearing a dark blazer and light blue striped shirt against a white background.
Amol Gupta
Smiling man with short dark hair and beard, wearing a white shirt and dark blue blazer, against a plain gray background.
John Seeds
Smiling bald man with light facial stubble wearing a dark suit jacket and light blue shirt against a blurred indoor background with soft lighting.
Steve Pollema
Smiling middle-aged man with short grayish hair wearing a dark collared shirt against a light background.
Ben Howard
Smiling middle-aged man with slicked-back hair wearing a blue patterned shirt and dark checkered blazer.
Steve Parowski
Smiling bald man with a long beard and glasses wearing a gray checkered suit jacket and white shirt.
Kelley Jacob
Smiling man with short hair and beard wearing a suit and striped tie on a neutral background.
Aaron Mosby
Portrait of a smiling man with short curly hair wearing a denim jacket against a plain background.
Karl Phenix
Smiling woman with long brown hair wearing a patterned blazer and layered silver necklaces against a light background.
Marcy Riordan
Smiling man with short brown hair, beard, and black-framed glasses wearing a green sweater over a dark collared shirt against a blurred background.
Ryan Swanger
Middle-aged man with wavy salt-and-pepper hair, wearing black-rimmed glasses and a light striped shirt, smiling.
Lynn Teague
Man with short dark hair and beard wearing a checkered shirt, seated with arms crossed on a table in front of a bright window.
Caleb Johnson
Smiling woman with shoulder-length blonde hair wearing a magenta jacket and a chunky silver necklace against a gray background.
Kim Wilkinson
Smiling middle-aged man with short gray hair wearing a dark collared shirt, outdoors at sunset.
Jeff Marshall
Smiling woman with long blonde hair wearing a black blazer and green top against a plain white background.
Kassie Houseman
Middle-aged man with short gray hair and a trimmed beard, wearing a white shirt and dark blazer, smiling slightly against a softly blurred background.
Wayne Kay
Man with dark hair and light stubble wearing a light blue button-up shirt, smiling against a pale background.
Steve Jones
A man with a beard wearing a black t-shirt and pants standing on a sidewalk near greenery and illuminated trees at night.
Ben Robinson
Smiling man with short spiked hair and glasses wearing a dark sweater over a light blue collared shirt.
Cliff McCartney
Man wearing a grey suit jacket and striped shirt, sitting and looking at the camera with a slight smile.
Julian Shives-Sams
Portrait of a man wearing black glasses, a checkered shirt, and a dark blazer smiling against a white background.
Oliver Knowles
Smiling bald man with light facial stubble wearing a gray blazer with dark blue accents and a black collared shirt.
Dan Barzotti
Close-up portrait of a middle-aged man with light skin, short gray hair, a gray goatee, and blue eyes wearing a black shirt.
Steve Smith
Black and white portrait of a young woman with long hair wearing a patterned blouse, smiling softly with arms crossed, against a brick wall background.
Whitney Kirchner
Smiling bald man with beard and glasses wearing a black jacket against a brown background.
Jesse Beatty
Smiling man with black hair and glasses wearing a dark blazer over a blue and white checked shirt, with a blurred background.
Alfredo Rizzo
Smiling bald man wearing a dark suit, light shirt, and patterned tie against a neutral background.
Mike Bawn
Smiling man wearing a black puffer jacket and blue hoodie standing outdoors in front of trees with autumn foliage.
Jayant Sharma
Smiling man with short brown hair and beard wearing a white and blue checkered shirt against a teal background.
Mike Rogers
Smiling man with short dark hair wearing a blue suit jacket and light blue shirt, with a blurred green outdoor background.
Neil Fulton
Smiling blonde woman with long wavy hair wearing a black blazer and striped top against a plain gray background.
Tiffany Moses Gschwendtner
Middle-aged man with gray hair wearing a black blazer and red striped shirt against a light blue background.
Chris Wilson
Black and white portrait of a smiling man with a beard and neatly styled hair looking to the left.
Andy Elsmore
Man with short brown hair and beard wearing a blue checkered suit jacket, white shirt, and light pink tie smiling against a plain light background.
Dan Snowdon
Woman with short brown hair wearing a dark gray top, posing against a plain light-colored wall.
Becky Cote
Man with short dark hair wearing a black suit, light purple shirt, and striped tie standing against a plain light gray wall.
Bradford Scott
Smiling blonde woman with long hair wearing a black top against a gray background.
Elsa Wilson
Smiling man with glasses, a reddish beard, and a checked shirt under a dark blazer against a light background.
Neil Iversen
Portrait of a woman with smooth dark hair slicked back, wearing a black turtleneck and posing against a blurred gray and black background.
Tiffany Lilly
Portrait of a middle-aged man with gray hair, a beard, and black glasses, wearing a dark suit, light blue shirt, and dark tie, smiling slightly in a softly blurred indoor background.
Maha Meikum
Smiling man in a suit and patterned tie standing outdoors with blurred trees in the background.
Michael Chan
Smiling man with short dark hair and beard wearing a blue checked blazer and white shirt against a plain light background.
Robert Couldrey
Portrait of smiling man with white hair and mustache wearing a blue suit jacket and checkered shirt.
Todd Tierney
Man wearing glasses and a white shirt smiling with a blurred natural background of trees and blue sky.
Anhai Jin
Portrait of a smiling man wearing a blue and white checkered shirt with short black hair.
Suresh Ramanathan

Tools & guides

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Executive brief report titled 'From AI Adoption to AI Accountability' by TTEC Digital and Cisco, shown with open pages featuring text, a photo of people in a meeting, and a graphic with statistics and colored labels.
eBook

From AI adoption to AI accountability

An open booklet with a cover titled 'The great CX reset in government,' discussing balancing AI automation with human empathy to build public trust, displayed against a dark blue background with a light teal circle behind it.
White paper

The great CX reset in government

Businessman in a suit and glasses stamping documents with a laptop nearby, over a blue background with the text 'TRUST BY DESIGN'.
Video

Government AI requires humans in the loop

Portrait of a smiling woman with dark skin and hair styled in an elegant updo, wearing pearl earrings and a white top, with a softly blurred blue-gray background.
Dr. Sam Coy
Man with short dark hair and beard wearing a white dress shirt and gray suit jacket, standing with arms crossed and smiling, indoors with blurred office background.
Georgi Georgiev
Smiling woman with long blonde hair wearing a black V-neck top, standing in a modern office with glass walls, desks, computers, and plants in the background.
Amanda Panks
Headshot of a middle-aged man with short brown hair wearing a light blue and lavender checkered button-up shirt, smiling against a white background.
Michael Gravel
Smiling middle-aged man with short hair wearing a light-colored checkered shirt.
Joel Lindstrom
Bald man with ginger beard and mustache wearing a light patterned button-up shirt smiling at the camera.
Kevin Davis
Smiling man with short dark hair and beard wearing a black shirt with ttec digital logo.
Josh Rodriguez
Smiling man with gray hair wearing navy blazer and checkered shirt against a gray background.
Marc Hutchinson
Woman with long dark hair wearing a yellow top and black patterned scarf against a light background.
Carrie Brough
Middle-aged man with gray beard and mustache wearing a dark suit jacket and white shirt, smiling slightly in an indoor office setting.
Chuck Tichenor
Smiling middle-aged man with light gray hair and glasses wearing a dark suit jacket and light blue shirt, with a blurred background.
Chris Brown
Man in a black suit, white shirt, and black tie standing in front of a red brick wall, wearing black-framed glasses.
Dan Grandquist
Smiling man with short brown hair wearing a striped light blue shirt against a wooden background.
Mike Kasal
Portrait of a man wearing glasses and a light blue checkered button-up shirt, smiling slightly with a blurred blue and white background.
Ramki Desiraju
Smiling middle-aged woman with gray hair and glasses wearing a navy blazer and white top, seated in a bright office.
Teresa Sabol
Middle-aged man with short dark hair smiling, wearing a dark plaid shirt against a white background.
Cliff Martin
Smiling woman with wavy blonde hair wearing a white collared shirt and gray sweater against a gray background.
Amanda Kelly
Portrait of a woman with short red asymmetrical haircut, wearing a black top and an earring.
Amanda Robinson
Smiling woman with straight blonde hair wearing a black blazer and gray top against a white background.
Heather Lawrence
Smiling bald man with a neatly trimmed beard wearing a pink shirt and dark blazer against a white background.
Shawn McPherson
Smiling bald man with a short beard wearing a checkered shirt and black blazer, standing outdoors with blurred green foliage in the background.
Shaun James
Smiling man with dark hair, beard, glasses, and wearing a dark blazer.
Ryan Boyer
Smiling bald man with glasses and beard wearing a black jacket with 'Award Winner 2025 Partner of the Year' text.
Ross Lotharius
TTEC Digital
Portrait of a smiling middle-aged woman with shoulder-length brown hair wearing a brown embroidered blouse and a silver necklace, with a soft-focus background.
Julie Weslin
Smiling woman with long blonde curly hair wearing a teal sweater and decorative necklace on white background.
Arley Havisto
Smiling middle-aged man in a blue checkered shirt and navy sweater against a plain light background.
Larry Mead
Middle-aged man with short gray hair and goatee wearing a dark suit and checkered shirt against a light background.
Dave Murashige
Smiling man wearing a dark blazer and light blue striped shirt against a white background.
Amol Gupta
Smiling man with short dark hair and beard, wearing a white shirt and dark blue blazer, against a plain gray background.
John Seeds
Smiling bald man with light facial stubble wearing a dark suit jacket and light blue shirt against a blurred indoor background with soft lighting.
Steve Pollema
Smiling middle-aged man with short grayish hair wearing a dark collared shirt against a light background.
Ben Howard
Smiling middle-aged man with slicked-back hair wearing a blue patterned shirt and dark checkered blazer.
Steve Parowski
Smiling bald man with a long beard and glasses wearing a gray checkered suit jacket and white shirt.
Kelley Jacob
Smiling man with short hair and beard wearing a suit and striped tie on a neutral background.
Aaron Mosby
Portrait of a smiling man with short curly hair wearing a denim jacket against a plain background.
Karl Phenix
Smiling woman with long brown hair wearing a patterned blazer and layered silver necklaces against a light background.
Marcy Riordan
Smiling man with short brown hair, beard, and black-framed glasses wearing a green sweater over a dark collared shirt against a blurred background.
Ryan Swanger
Middle-aged man with wavy salt-and-pepper hair, wearing black-rimmed glasses and a light striped shirt, smiling.
Lynn Teague
Man with short dark hair and beard wearing a checkered shirt, seated with arms crossed on a table in front of a bright window.
Caleb Johnson
Smiling woman with shoulder-length blonde hair wearing a magenta jacket and a chunky silver necklace against a gray background.
Kim Wilkinson
Smiling middle-aged man with short gray hair wearing a dark collared shirt, outdoors at sunset.
Jeff Marshall
Smiling woman with long blonde hair wearing a black blazer and green top against a plain white background.
Kassie Houseman
Middle-aged man with short gray hair and a trimmed beard, wearing a white shirt and dark blazer, smiling slightly against a softly blurred background.
Wayne Kay
Man with dark hair and light stubble wearing a light blue button-up shirt, smiling against a pale background.
Steve Jones
A man with a beard wearing a black t-shirt and pants standing on a sidewalk near greenery and illuminated trees at night.
Ben Robinson
Smiling man with short spiked hair and glasses wearing a dark sweater over a light blue collared shirt.
Cliff McCartney
Man wearing a grey suit jacket and striped shirt, sitting and looking at the camera with a slight smile.
Julian Shives-Sams
Portrait of a man wearing black glasses, a checkered shirt, and a dark blazer smiling against a white background.
Oliver Knowles
Smiling bald man with light facial stubble wearing a gray blazer with dark blue accents and a black collared shirt.
Dan Barzotti
Close-up portrait of a middle-aged man with light skin, short gray hair, a gray goatee, and blue eyes wearing a black shirt.
Steve Smith
Black and white portrait of a young woman with long hair wearing a patterned blouse, smiling softly with arms crossed, against a brick wall background.
Whitney Kirchner
Smiling bald man with beard and glasses wearing a black jacket against a brown background.
Jesse Beatty
Smiling man with black hair and glasses wearing a dark blazer over a blue and white checked shirt, with a blurred background.
Alfredo Rizzo
Smiling bald man wearing a dark suit, light shirt, and patterned tie against a neutral background.
Mike Bawn
Smiling man wearing a black puffer jacket and blue hoodie standing outdoors in front of trees with autumn foliage.
Jayant Sharma
Smiling man with short brown hair and beard wearing a white and blue checkered shirt against a teal background.
Mike Rogers
Smiling man with short dark hair wearing a blue suit jacket and light blue shirt, with a blurred green outdoor background.
Neil Fulton
Smiling blonde woman with long wavy hair wearing a black blazer and striped top against a plain gray background.
Tiffany Moses Gschwendtner
Middle-aged man with gray hair wearing a black blazer and red striped shirt against a light blue background.
Chris Wilson
Black and white portrait of a smiling man with a beard and neatly styled hair looking to the left.
Andy Elsmore
Man with short brown hair and beard wearing a blue checkered suit jacket, white shirt, and light pink tie smiling against a plain light background.
Dan Snowdon
Woman with short brown hair wearing a dark gray top, posing against a plain light-colored wall.
Becky Cote
Man with short dark hair wearing a black suit, light purple shirt, and striped tie standing against a plain light gray wall.
Bradford Scott
Smiling blonde woman with long hair wearing a black top against a gray background.
Elsa Wilson
Smiling man with glasses, a reddish beard, and a checked shirt under a dark blazer against a light background.
Neil Iversen
Portrait of a woman with smooth dark hair slicked back, wearing a black turtleneck and posing against a blurred gray and black background.
Tiffany Lilly
Portrait of a middle-aged man with gray hair, a beard, and black glasses, wearing a dark suit, light blue shirt, and dark tie, smiling slightly in a softly blurred indoor background.
Maha Meikum
Smiling man in a suit and patterned tie standing outdoors with blurred trees in the background.
Michael Chan
Smiling man with short dark hair and beard wearing a blue checked blazer and white shirt against a plain light background.
Robert Couldrey
Portrait of smiling man with white hair and mustache wearing a blue suit jacket and checkered shirt.
Todd Tierney
Man wearing glasses and a white shirt smiling with a blurred natural background of trees and blue sky.
Anhai Jin
Portrait of a smiling man wearing a blue and white checkered shirt with short black hair.
Suresh Ramanathan

Events

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