Michael Gravel

Michael Gravel is Vice President of Partnership Development at TTEC Digital, leading strategic initiatives at the intersection of customer experience, AI, observability, and contact center innovation. A Splunk Certified practitioner with deep roots in the CX industry, Mike helps enterprises transform customer interactions into actionable intelligence by combining AI-driven insights, operational observability, and modern cloud contact center technologies. His passion is helping organizations unlock better customer and employee experiences through data, automation, and intelligent operations.