Mike Bawn

Vice President, Strategy & Design

Mike is passionate about guiding companies in navigating the digital landscape, focusing on digital strategy alignment, conversational AI, and humanizing customer experiences through team empowerment.

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More from Mike Bawn

1. Blog Articles
2. Article
Org chart or outcomes: Are you orchestrating the customer journey or just your departments?

Aug 6, 2025 by Mike Bawn
Org chart or outcomes: Are you orchestrating the customer journey or just your departments?
1. Blog Articles
2. Article
You mapped the customer journey. Now what?

May 29, 2025 by Mike Bawn
You mapped the customer journey. Now what?
1. Blog Articles
2. Article
What is AI engagement?

Nov 9, 2023 by Mike Bawn
What is AI engagement?