Resources
Stay informed about on the latest news and updates from TTEC Digital.

News article
Unlocking the ROI of AI in customer experience
John Seeds examines the tension between maintaining high-quality customer experience and driving efficiency through AI.
Latest news
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News article
Your customers are ghosting you — here’s what to do about it
Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
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News article
Westcon-Comstor optimizes global sales process with Dynamics 365 sales solution
CRM
Microsoft

News article
Is CX improving? Or declining?
Artificial intelligence
CX strategy & design
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News article
Gen AI in 2025: Playtime is over, time to get practical
Artificial intelligence
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News article
How to create a customer experience journey map
CX strategy & design
Employee experience optimization
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News article
Customer experience in the restaurant industry: Reflections and predictions through an AI lens
Artificial intelligence
CX strategy & design
Data and analytics
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News article
Generative AI in CX promises benefits, but obstacles remain
Artificial intelligence
Contact center technology
CX strategy & design
Data and analytics
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News article
Customer experience 2025: Three trends shaping the future of CX
Artificial intelligence
Contact center technology
CRM
CX strategy & design
No items found.

Press release
TTEC Digital wins Cisco Reimagine Customer Experiences Partner of the Year – Americas
Contact center technology
No items found.

News article
Customer experience trends for 2025: Insights from CX solution providers
Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
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