TTEC Digital strengthens public sector impact with inclusion on UK Government DOS7 framework
LONDON, United Kingdom, February 20, 2026 – TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, has been named to the UK Government’s Digital Outcomes and Specialists 7 (DOS7) procurement framework, under Lot 1: Digital Outcomes. This designation provides public sector organisations with a fast, compliant way to access TTEC Digital’s proven AI, data, and CX expertise — helping teams modernise services with greater speed and confidence.
“By achieving placement on DOS7, we’re making it easier for public sector teams to get the specialist support they need to modernise services quickly and confidently,” said Wayne Kay, Vice President Sales Leadership, EMEA, TTEC Digital. “Our focus is always on creating digital experiences that are efficient, inclusive, and grounded in genuine human understanding.”
TTEC Digital’s presence on the DOS7 framework, Lot 1 Digital Outcomes, offers direct benefits to organisations seeking a faster path to digital transformation:
• Simplified, compliant procurement. DOS7 offers a vetted, government approved route to engage TTEC Digital, reducing administrative burden and procurement risk.
• Access to proven expertise. TTEC Digital brings decades of experience across agile delivery, UX design, data and analytics, AI enabled CX, and secure technology execution, all aligned with Government Service Standards.
• Flexible engagement models. Organisations can onboard full digital delivery teams or individual specialists quickly, supporting both short term needs and long term programmes.
• Faster delivery and transformation. With traditional procurement barriers removed, teams can mobilise digital initiatives faster and meet public expectations sooner.
Managed by the Crown Commercial Service (CCS), DOS7 represents an evolution in how government buyers procure digital solutions by moving away from lengthy tender processes toward a market-ready, flexible agreement. The framework helps public sector teams streamline procurement, support innovation, and broaden access to specialist capabilities.
About TTEC Digital
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.
