TTEC Digital Achieves ServiceNow Premier Partner Status

AUSTIN, Texas, March 26, 2026 —  TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, today announced it has been recognized as a ServiceNow Premier Partner.

This milestone, achieved less than two years after beginning the partnership, demonstrates TTEC Digital’s technical proficiency and market momentum within the ServiceNow ecosystem.

“Reaching Premier Partner status so quickly reflects our team’s talent and customer-first mindset,” said Rob Couldrey, Vice President, ServiceNow Practice, TTEC Digital. “Our focus has always been on helping clients transform their operations in ways that genuinely improve both the customer and employee experience. This recognition from ServiceNow reinforces the value of that approach.”

To earn Premier Partner designation, ServiceNow requires partners to meet demanding benchmarks across professional certifications, deployment volume, and revenue performance. TTEC Digital exceeded these requirements while maintaining exceptionally high customer satisfaction scores.

Beyond the Premier designation, TTEC Digital has also secured a Platform Level Achievement in Customer Service Management (CSM) from ServiceNow. This credential highlights deep expertise in helping clients modernize and elevate their customer experience through ServiceNow.

With Premier Partner status and the CSM Platform Achievement, TTEC Digital is uniquely positioned to help organizations modernize service operations, streamline workflows, and create the empathetic and efficient experiences today’s customers expect. This advancement aligns with TTEC Digital’s broader mission to bring humanity to digital interactions and deliver measurable outcomes for clients across industries.

To explore TTEC Digital’s full ServiceNow capabilities, visit: https://www.ttecdigital.com/partners/servicenow

About TTEC Digital

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.

Learn more at https://www.ttecdigital.com.