New PCI enforcement starts later this month
From DestinationCRM
Is your contact center ready for the new PCI-DSS standards?
New PCI enforcement starts soon, and the rules for how agents handle sensitive data are changing.
In this featured article from DestinationCRM, TTEC Digital’s Robert Wakefield-Carl explores how the industry is moving away from voice-based data collection toward secure tokenization and AI-resistant workflows.
Learn how to protect your brand from heavy fines while maintaining a seamless, secure customer experience.
“The PCI Council wants to eliminate people collecting credit card numbers over the phone because people can listen in. The risk of eavesdropping in and outside of the contact center is very real.”
Robert Wakefield-Carl, Senior Director, Innovation Architects, TTEC Digital
