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Tools & guides

Unlock inspiration and guidance for your digital transformation journey.

eBook

How to fulfill your CX promises with tech you have

In this eBook, readers will learn how to use the tools already in their tech stack to keep CX promises.

Read now
Strategy guide

4 weeks. 4 trends. One smarter 2026 CX strategy.

Get weekly drops on the CX trends shaping 2026 and actionable strategies to prepare your team for next year.

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Strategy guide

Is your AI paying off?

This guide is designed to give CX leaders a behind-the-scenes look at the ROI of AI. We’ll walk you through simple ROI equations and real-world examples.

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White paper

Bringing the power of data and analytics to the front line

In this whitepaper, contact centre leaders explain how they leverage data and analytics to empower their front lines and improve business outcomes.

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Strategy guide

How data and analytics can answer big CX questions

In this guide, we'll share how the right data and analytics strategies can answer important business questions — turning data exhaust into CX fuel.

Read now
eBook
How to fulfill your CX promises with tech you have
Strategy guide
4 weeks. 4 trends. One smarter 2026 CX strategy.
Strategy guide
Is your AI paying off?
White paper
Bringing the power of data and analytics to the front line
Strategy guide
How data and analytics can answer big CX questions

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eBook

The guide to omnichannel retailing

The guide to omnichannel retailing: Definitions, strategies, and examples

CX strategy & design
Retail
No items found.
Strategy guide

Digital front door interactive toolkit

Digital front door interactive toolkit

CX strategy & design
Healthcare
No items found.
Quiz

Digital front door interactive assessment

Digital front door interactive assessment

CX strategy & design
Healthcare
No items found.
eBook

8 tips to maximize your financial services cloud migration

8 tips to maximize your financial services cloud migration: An interactive workbook

Cloud services
Financial Services
No items found.
Strategy guide

Digital front door checklist

Digital front door checklist

CX strategy & design
Healthcare
No items found.
Strategy guide

10 FAQs about digital front door

Your top 10 questions about the digital front door in healthcare answered

CX strategy & design
Healthcare
No items found.
eBook

How to personalize retail CX with Dynamics 365

How to personalize retail CX with Dynamics 365

CRM
CX strategy & design
Retail
Microsoft
eBook

The total experience playbook

The total experience playbook

CX strategy & design
Employee experience optimization
No items found.
Calculator

Journey AI ROI calculator

Journey AI ROI calculator

Artificial intelligence
Data and analytics
Healthcare
No items found.
Calculator

ML-based targeting & prioritization ROI calculator

ML-based targeting & prioritization ROI calculator

Data and analytics
Healthcare
No items found.
Quiz

Intelligent routing ROI calculator

Intelligent routing ROI calculator

Artificial intelligence
Data and analytics
Healthcare
No items found.
Quiz

Customer experience (CX) maturity quiz

Customer experience (CX) maturity quiz

CX strategy & design
No items found.
Video

What is Voice of the Employee (VoE)?

Video

What is Voice of the Customer (VoC)?

Video

AI Innovation: Recommendation engine

Video

AI Innovation: Conversation summarization

Video

AI Innovation: Intelligent routing

Video

AI Innovation: Reporting and analytics

Video

AI Innovation: Virtual agents

Video

AI Innovation: Knowledge management

Video

AI advisory services

Video

AI Innovation: Conversation transcription

Video

Let's get personal: How to personalize your CX and marketing strategies with a customer data platform

Video

The difference between multichannel & omnichannel retail

Retail
Video

What is total experience?

Video

What is retail clienteling?

Retail
Video

The connection between customer experiences and customer loyalty

Retail
Video

Where does loyalty come from?

Retail
Video

What is the omnichannel experience?

Retail
Video

Data, AI, and the importance of CX strategy

Retail

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Teresa Sabol
Cliff Martin
Ray Barata
Amanda Kelly
Jessica Schneider
Todd Feltner
Amanda Robinson
Heather Lawrence
Shawn McPherson
Shaun James
Ryan Boyer
Ross Lotharius
TTEC Digital
Julie Weslin
Arley Havisto
Larry Mead
Dave Murashige
Amol Gupta
John Seeds
Steve Pollema
Robert Wakefield-Carl
Ben Howard
Steve Parowski
Aaron Schroeder
Kelley Jacob
Aaron Mosby
Megan Eunpu
Dave Seybold
Karl Phenix
Marcy Riordan
Ryan Swanger
Lynn Teague
Caleb Johnson
John Wolf
Kim Wilkinson
Jeff Marshall
Mark Eichten
Kassie Houseman
Wayne Kay
Steve Jones
Ben Robinson
Cliff McCartney
Julian Shives-Sams
Oliver Knowles
Mark Dover
Dan Barzotti
Steve Smith
Whitney Kirchner
Jesse Beatty
Andrew Pogson
Benji King
Alfredo Rizzo
Mike Bawn
Jayant Sharma
Tom Lewis
Mike Rogers
Neil Fulton
Tiffany Moses Gschwendtner
Martha Roman
Chris Wilson
Andy Elsmore
Dan Snowdon
Becky Cote
Jimmy Richter
Nick Schroer
Bradford Scott
Jordan Mohler
Elsa Wilson
Neil Iversen
Tiffany Lilly
Maha Meikum Perumal
Michael Chan
Robert Couldrey
Amelia Robinson
Paul Jenkins
Todd Tierney
Anhai Jin
Suresh Ramanathan
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