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TTEC lands $21M deal to modernize IRS contact center handling 200 million calls a year

TTEC Digital wins a $21M IRS contract to modernize a contact center handling 200 million calls a year with agentic AI and conversational self-service.

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News article

AI alone won’t work In CX — Using it to create meaningful customer moments will

Artificial intelligence
Contact center technology
CX strategy & design
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News article

The enterprise AI bottleneck: Why legacy CX infrastructure is slowing AI transformation

Artificial intelligence
Contact center technology
CX strategy & design
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Press release

NiCE recognizes TTEC Digital in inaugural AI Specialization Program

Artificial intelligence
Contact center technology
CX strategy & design
News article

The revenue handoff problem: Why CX signals still don’t flow cleanly into RevTech stacks

Artificial intelligence
Contact center technology
CRM
Data and analytics
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Press release

TTEC Digital awarded Verint Public Sector Partner of the Year

Public Sector
Artificial intelligence
Contact center technology
CX strategy & design
Press release

TTEC Digital achieves NiCE Platinum Partner status

Artificial intelligence
Cloud services
Contact center technology
CRM
CX strategy & design
News article

Why agentic AI fails without an AI-ready data foundation

Artificial intelligence
Data and analytics
No items found.
News article

Detect, decide, route: A practical blueprint for dual-lane CX

Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
No items found.
Press release

TTEC Digital selected for Salesforce Forward Deployed Engineering Partner Network

CRM
Salesforce
News article

AWS and TTEC Digital collaborate to accelerate AI-powered contact center modernization

Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
Employee experience optimization
AWS
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Press release

TTEC Digital achieves AWS Financial Services Competency

Financial Services
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
Employee experience optimization
AWS
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News article

Empathy for humans, APIs for AI: Why one CX model no longer works

Artificial intelligence
Contact center technology
CX strategy & design
No items found.

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