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TTEC lands $21M deal to modernize IRS contact center handling 200 million calls a year

TTEC Digital wins a $21M IRS contract to modernize a contact center handling 200 million calls a year with agentic AI and conversational self-service.

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News article

TTEC lands $21M deal to modernize IRS contact center handling 200 million calls a year

Public Sector
Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
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Press release

TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure

Public Sector
Artificial intelligence
Contact center technology
Cloud services
No items found.
News article

How CX leaders should split work between humans and AI

Artificial intelligence
Contact center technology
CX strategy & design
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News article

What the EU AI Act reveals about AI ROI

Artificial intelligence
Contact center technology
CX strategy & design
Data and analytics
No items found.
News article

Salesforce Open CTI end of life: What are my options?

Contact center technology
Artificial intelligence
CX strategy & design
Salesforce
News article

When CRM, CCaaS, and AI converge: A conversation with TTEC Digital's John Seeds

CRM
Artificial intelligence
Contact center technology
CX strategy & design
Data and analytics
No items found.
News article

The EU AI Act requires AI transparency. What does it mean for CX?

Artificial intelligence
Contact center technology
CX strategy & design
Employee experience optimization
No items found.
Press release

TTEC Digital achieves ServiceNow Validated Practice Status for Customer Service Management (CSM) and Field Service Management (FSM)

Artificial intelligence
Contact center technology
CX strategy & design
Employee experience optimization
Employee productivity
News article

Why The EU AI act could redefine customer trust in retail

Artificial intelligence
Contact center technology
CX strategy & design
Data and analytics
No items found.
News article

How the EU AI Act will reshape customer experience design

Artificial intelligence
No items found.
Press release

TTEC Digital Achieves Amazon Connect Customer Competency

Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
Employee experience optimization
AWS
Press release

TTEC Digital deploys first live Salesforce customer on Agentforce Contact Center

Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
Salesforce

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