TTEC Digital lands first Agentforce Contact Center go-live

TTEC Digital has completed the first live Salesforce customer deployment of Agentforce Contact Center, moving from kickoff to production in six weeks. As CX Today reports, the deployment with Compass Working Capital brings agentic AI into a real service environment rather than a controlled pilot.

Read the full article to see how the deployment unfolded and what it signals for agentic AI in live contact center workflows.