TTEC Digital achieves ServiceNow Validated Practice Status for Customer Service Management (CSM) and Field Service Management (FSM)

AUSTIN, Texas, August 3, 2026 — TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, today announced it has achieved Validated Practice status from ServiceNow for both Field Service Management (FSM) and Customer Service Management (CSM).

ServiceNow’s Validated Practice designation recognizes partners that demonstrate maturity and excellence across strategy, governance, delivery, and performance through a rigorous evaluation process. The assessment includes detailed interviews, review of delivery methodologies and assets, and validation of customer success metrics to confirm a partner’s ability to execute at scale.

"Achieving Validated Practice status in both CSM and FSM is an incredible milestone for our team and a strong reflection of our specialized focus," said Rob Couldrey, global ServiceNow practice leader at TTEC Digital. "ServiceNow put our practice through an intense review of our methodology, delivery, and actual client outcomes. For our clients, this provides external validation that they are partnering with a highly-qualified consulting and implementation firm dedicated to maximizing the value of their ServiceNow investment."

TTEC Digital’s achievement spans both CSM and FSM, two core ServiceNow modules aligned to customer experience transformation. This milestone places TTEC Digital among a select group of partners globally and distinguishes the company among a small handful of partners in the United States to have achieved Validated Practice status in FSM.

By connecting customer service and field service operations, TTEC Digital enables organizations to move beyond siloed service models and take a more holistic approach to experience management. This allows companies to better anticipate customer needs, improve resolution, and deliver more consistent service across digital and in-person interactions.

The recognition further strengthens TTEC Digital’s position as a trusted ServiceNow partner, combining deep platform expertise with broader CX strategy, analytics, and AI capabilities to drive measurable business results.

For more information about TTEC Digital’s ServiceNow capabilities, visit https://www.ttecdigital.com/partners/servicenow.

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About TTEC Digital

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.