TTEC Digital: Designing the technology behind better customer experiences

TTEC Digital has been named the AWS Solution Provider of the Year 2026 by Enterprise Viewpoint, a recognition featured alongside an in-depth profile detailing how the company helps enterprises modernize their contact centers and customer engagement operations. The article highlights TTEC Digital’s legacy of pairing deep customer experience (CX) domain expertise with cloud infrastructure to solve the fragmented journeys caused by legacy systems and data silos.

In the profile, Will Treacy, VP of digital sales leadership for the AWS portfolio at TTEC Digital, explains that the company looks past pure IT implementations to focus on the human experience first. By leveraging the broader AWS ecosystem — including Amazon Connect and generative AI tools like Amazon Bedrock — TTEC Digital turns complex cloud capabilities into practical, measurable value for both customers and employees.

Crucially, the piece emphasizes that true transformation extends far beyond initial deployment. Through ongoing managed services, TTEC Digital helps organizations continuously optimize operations and integrate emerging AI capabilities as their business evolves.

Read the full feature on Enterprise Viewpoint: TTEC Digital: Designing the Technology Behind Better Customer Experiences.