TTEC Digital reappointed to G-Cloud 15 framework, giving UK public sector a faster path to AI-powered citizen services
LONDON – August 28, 2026 – TTEC Digital, the largest pure‑play customer experience (CX) solutions partner for data, AI, observability, and security today announced that TTEC Consulting (UK) Limited has been reappointed to the G-Cloud 15 framework, administered by Government Commercial Agency (GCA). This strategic appointment continues to expand TTEC Digital’s ability to deliver AI-enabled cloud solutions and digital transformation services to UK public sector organisations.
The G-Cloud 15 framework was established under the Procurement Act 2023 to provide a streamlined route for public sector organisations to procure cloud-based services, including software, hosting, and support solutions while ensuring compliance and value for money.
“Our G-Cloud 15 framework appointment reinforces TTEC Digital's sustained commitment to the UK public sector. We've shown we can drive digital transformation at scale, with a deep understanding of what government organisations actually need,” said Wayne Kay, regional vice president, TTEC Digital, EMEA & APAC. “This framework lets us partner closely with more public sector teams to deliver AI-powered customer experiences that work for citizens and deliver real value for taxpayers."
TTEC Digital’s inclusion in the G-Cloud 15 framework highlights its credibility, adherence to high standards, and ability to deliver scalable, innovative cloud solutions that meet stringent government requirements. This achievement not only reinforces TTEC Digital’s reputation as a trusted partner for public sector projects but also enhances its appeal to private sector clients by showcasing proven expertise, versatility, and a commitment to security and compliance.
TTEC Digital's appointment covers both Lot 2b – Software as a Service (SaaS) and Lot 3 – Cloud Support Services with approved service offerings spanning strategy, consulting, professional and managed services, implementation, and ongoing optimisation across technology partners such as:
- AWS
- Calabrio
- Cisco
- Genesys
- Microsoft
- NiCE
- ServiceNow
- Shelf
G-Cloud 15 framework validation positions TTEC Digital as a leader in digital transformation and cloud services in the UK, making the company an attractive partner for organisations seeking reliable, AI-powered solutions. Strategic benefits for public sector organisations include:
- Streamlined procurement: A quick and easy route to market through direct access to TTEC Digital's services via the Digital Marketplace, significantly reducing procurement complexity and timeframes.
- Comprehensive solutions: End-to-end digital transformation support, from strategy through implementation and ongoing optimisation.
- Innovation focus: Access to cutting-edge cloud technologies and methodologies that drive public service modernisation.
- Proven expertise: Global experience in delivering large-scale digital transformation projects.
For more information, contact TTEC Digital at https://www.ttecdigital.com/contact.
About TTEC Digital
TTEC Digital is the largest pure-play Customer Experience ("CX") technology partner globally, with a deep foundation in data, AI, observability & security. The Company's 2,000 technologists innovate, architect, integrate and operate CX technology solutions for more than 1,000 clients across North America, Europe and Asia Pacific. TTEC Digital defines CX as everything that happens between a company and its customers — every conversation, every channel, every touchpoint, and the technology that makes those experiences possible. Certified at the highest tier across every major CX technology platform covering data, analytics, contact center, CRM, cloud and frontier AI, we are a single accountable partner for all CX technology, from the first architecture decision through ongoing operation. Our professional services, managed services, proprietary software and forward-deployed engineers give clients the depth of a global firm and the agility of a strategic partner — measured on outcomes delivered, not hours billed. Learn more at ttecdigital.com.
