home
/
news

News

Stay informed about on the latest news and updates from TTEC Digital.

News article

The Enterprise AI Bottleneck: Why Legacy CX Infrastructure Is Slowing AI Transformation

Discover why legacy CX infrastructure stalls enterprise AI adoption and how platform-agnostic interoperability drives successful digital transformation.

Read now

Latest news

Filters
Clear all
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Illustration of two overlapping news articles on a blue geometric background with faint text reading 'News Article'.
News article

AI needs a customer strategy, not just a use case

Artificial intelligence
Contact center technology
CX strategy & design
No items found.
Illustration of two overlapping news articles on a purple background with geometric shapes and the text 'News Article' faintly visible.
News article

Customer data management meets its inflection point

Artificial intelligence
Contact center technology
Data and analytics
No items found.
Blue megaphone icon with sound waves on a dark blue background with faint geometric shapes and the text 'Press Release'.
Press release

TTEC Digital recognized as Genesys 2024 CX Evolution Partner of the Year

Contact center technology
Genesys
White megaphone icon with sound lines on a blue background with faint text reading 'Press Release.'
Press release

TTEC Digital named Rising Star Partner of the Year by Verint

Artificial intelligence
Contact center technology
Illustration of two news articles with textual lines on a blue background with geometric shapes.
News article

CX symptoms won’t fix themselves. A data-driven approach will.

Contact center technology
CX strategy & design
Employee experience optimization
No items found.
Illustration of a white and blue megaphone with sound lines on a dark blue background with the words 'Press Release' faintly visible.
Press release

TTEC Digital announces strategic partnership with Verint offering world-class CX automation on Google Cloud

Artificial intelligence
Cloud services
Contact center technology
Google
Illustration of two overlapping news articles on a purple background with faint geometric shapes and text reading 'News Article'.
News article

Sentiment analysis moves into voice interactions

Contact center technology
No items found.
Illustration of two overlapping news articles with headlines and text on a blue background with abstract shapes.
News article

Silos are the root cause of your customer experience challenges

Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
No items found.
Illustration of two overlapping news articles with faint text and geometric shapes on a purple background.
News article

What is a hosted contact center?

Artificial intelligence
Contact center technology
No items found.
Illustration of two news articles represented as papers on a purple background with geometric shapes.
News article

Microsoft lead credits TTEC Digital for supporting contact center AI implementations

Artificial intelligence
Contact center technology
CRM
Microsoft
Illustration of two overlapping news articles on a purple background with text reading 'News Article.'
News article

Your customers are ghosting you — here’s what to do about it

Artificial intelligence
Contact center technology
CRM
CX strategy & design
Data and analytics
No items found.
Two stylized news articles icons on a blue background with faint text 'News Article'.
News article

Westcon-Comstor optimizes global sales process with Dynamics 365 sales solution

CRM
Microsoft

Join our mailing list to receive exclusive updates on the latest CX trends, events, and solutions.

Marc Hutchinson
Carrie Brough
Middle-aged man with gray beard and mustache wearing a dark suit jacket and white shirt, smiling slightly in an indoor office setting.
Chuck Tichenor
Smiling middle-aged man with gray hair and glasses wearing a navy blazer and light blue shirt in an office setting.
Chris Brown
Man in a black suit, white shirt, and black tie standing in front of a red brick wall, wearing black-framed glasses.
Dan Grandquist
Smiling man with short brown hair wearing a striped light blue shirt against a wooden background.
Mike Kasal
Man wearing glasses and a light blue checkered shirt against a dark gray background.
Ramki Desiraju
Smiling man with short dreadlocks, beard, and earrings wearing a black hoodie against a light background.
Etim Asanansi
Smiling middle-aged woman with gray hair and glasses wearing a navy blazer and white top, seated in a bright office.
Teresa Sabol
Middle-aged man with short dark hair smiling, wearing a dark plaid shirt against a white background.
Cliff Martin
Ray Barata
Smiling woman with wavy blonde hair wearing a white collared shirt and gray sweater against a gray background.
Amanda Kelly
Portrait of a woman with short red asymmetrical haircut, wearing a black top and an earring.
Amanda Robinson
Smiling woman with straight blonde hair wearing a black blazer and gray top against a white background.
Heather Lawrence
Smiling bald man with a neatly trimmed beard wearing a pink shirt and dark blazer against a white background.
Shawn McPherson
Smiling bald man with a short beard wearing a checkered shirt and black blazer, standing outdoors with blurred green foliage in the background.
Shaun James
Smiling man with dark hair, beard, glasses, and wearing a dark blazer.
Ryan Boyer
Smiling bald man with glasses and beard wearing a black jacket with 'Award Winner 2025 Partner of the Year' text.
Ross Lotharius
TTEC Digital
Smiling woman with shoulder-length brown hair wearing a maroon embroidered blouse and a silver fringe necklace, standing in front of a wooden backdrop.
Julie Weslin
Smiling woman with long blonde curly hair wearing a teal sweater and decorative necklace on white background.
Arley Havisto
Smiling middle-aged man in a blue checkered shirt and navy sweater against a plain light background.
Larry Mead
Middle-aged man with short gray hair and goatee wearing a dark suit and checkered shirt against a light background.
Dave Murashige
Smiling man wearing a dark blazer and light blue striped shirt against a white background.
Amol Gupta
Smiling man with short dark hair and beard, wearing a white shirt and dark blue blazer, against a plain gray background.
John Seeds
Smiling bald man with light stubble wearing a black jacket over a blue and white checkered shirt.
Steve Pollema
Middle-aged man with short gray hair and glasses smiling, wearing a blue collared shirt against a plain light background.
Robert Wakefield-Carl
Smiling middle-aged man with short grayish hair wearing a dark collared shirt against a light background.
Ben Howard
Smiling middle-aged man with slicked-back hair wearing a blue patterned shirt and dark checkered blazer.
Steve Parowski
Smiling bald man with a long beard and glasses wearing a gray checkered suit jacket and white shirt.
Kelley Jacob
Smiling man with short hair and beard wearing a suit and striped tie on a neutral background.
Aaron Mosby
Portrait of a smiling man with short curly hair wearing a denim jacket against a plain background.
Karl Phenix
Smiling woman with long brown hair wearing a patterned blazer and layered silver necklaces against a light background.
Marcy Riordan
Smiling man with gray hair and beard wearing black glasses, a green sweater, and a navy collared shirt.
Ryan Swanger
Middle-aged man with wavy salt-and-pepper hair, wearing black-rimmed glasses and a light striped shirt, smiling.
Lynn Teague
Man with short dark hair and beard wearing a checkered shirt, seated with arms crossed on a table in front of a bright window.
Caleb Johnson
Smiling woman with shoulder-length blonde hair wearing a magenta jacket and a chunky silver necklace against a gray background.
Kim Wilkinson
Smiling middle-aged man with short gray hair wearing a dark collared shirt, outdoors at sunset.
Jeff Marshall
Man with short brown hair wearing a blue suit, checkered shirt, and dark tie with a space-themed pattern, smiling against a gray background.
Mark Eichten
Smiling woman with long blonde hair wearing a black blazer and green top against a plain white background.
Kassie Houseman
Wayne Kay
Man with dark hair and light stubble wearing a light blue button-up shirt, smiling against a pale background.
Steve Jones
A man with a beard wearing a black t-shirt and pants standing on a sidewalk near greenery and illuminated trees at night.
Ben Robinson
Smiling man with short spiked hair and glasses wearing a dark sweater over a light blue collared shirt.
Cliff McCartney
Man wearing a grey suit jacket and striped shirt, sitting and looking at the camera with a slight smile.
Julian Shives-Sams
Portrait of a man wearing black glasses, a checkered shirt, and a dark blazer smiling against a white background.
Oliver Knowles
Smiling bald man with light facial stubble wearing a gray blazer with dark blue accents and a black collared shirt.
Dan Barzotti
Close-up portrait of a middle-aged man with light skin, short gray hair, a gray goatee, and blue eyes wearing a black shirt.
Steve Smith
Black and white portrait of a young woman with long hair wearing a patterned blouse, smiling softly with arms crossed, against a brick wall background.
Whitney Kirchner
Smiling bald man with beard and glasses wearing a black jacket against a brown background.
Jesse Beatty
Smiling man with short dark hair and glasses wearing a dark blazer and light blue shirt in a bright office setting.
Alfredo Rizzo
Smiling bald man wearing a dark suit, light shirt, and patterned tie against a neutral background.
Mike Bawn
Smiling man wearing a black puffer jacket and blue hoodie standing outdoors in front of trees with autumn foliage.
Jayant Sharma
Smiling middle-aged man wearing glasses, a blue checkered blazer, and a light blue shirt against a white textured wall.
Tom Lewis
Smiling man with short brown hair and beard wearing a white and blue checkered shirt against a teal background.
Mike Rogers
Smiling man with short dark hair wearing a blue suit jacket and light blue shirt, with a blurred green outdoor background.
Neil Fulton
Smiling blonde woman with long wavy hair wearing a black blazer and striped top against a plain gray background.
Tiffany Moses Gschwendtner
Smiling woman with long blonde hair wearing pearl earrings, a necklace with a pearl pendant, and a black blazer over a light green top.
Martha Roman
Middle-aged man with gray hair wearing a black blazer and red striped shirt against a light blue background.
Chris Wilson
Black and white portrait of a smiling man with a beard and neatly styled hair looking to the left.
Andy Elsmore
Man with short brown hair and beard wearing a blue checkered suit jacket, white shirt, and light pink tie smiling against a plain light background.
Dan Snowdon
Woman with short brown hair wearing a dark gray top, posing against a plain light-colored wall.
Becky Cote
Man with short dark hair wearing a black suit, light purple shirt, and striped tie standing against a plain light gray wall.
Bradford Scott
Smiling blonde woman with long hair wearing a black top against a gray background.
Elsa Wilson
Smiling man with glasses, a reddish beard, and a checked shirt under a dark blazer against a light background.
Neil Iversen
Portrait of a woman with smooth dark hair slicked back, wearing a black turtleneck and posing against a blurred gray and black background.
Tiffany Lilly
Man with short gray hair and beard wearing glasses, a blue suit jacket, and a light blue shirt smiling against a white background.
Maha Meikum Perumal
Smiling man in a suit and patterned tie standing outdoors with blurred trees in the background.
Michael Chan
Smiling man with short dark hair and beard wearing a blue checked blazer and white shirt against a plain light background.
Robert Couldrey
Smiling middle-aged man with white hair wearing a blue suit jacket and light blue shirt in an outdoor setting.
Todd Tierney
Smiling man wearing glasses and a white shirt with a blurred mountain landscape background.
Anhai Jin
Portrait of a smiling man wearing a blue and white checkered shirt with short black hair.
Suresh Ramanathan