10x award-winning Microsoft partner
Our decade-long recognition as a top Microsoft partner reflects our proven ability to deliver intelligent AI-powered solutions that accelerate business transformation and time to value. Our deep expertise spans the full Microsoft ecosystem, including their Cloud and AI Platform (Azure, Fabric, Analytics) and AI Business Solutions portfolio (Dynamics 365, Copilot Studio, Power Platform, Teams), enabling us to deliver faster, smarter outcomes.
The power of partnership
Leveraging cutting-edge AI in both our solutions and delivery approach, we build intelligent systems that streamline implementation, reduce complexity, and drive operational excellence and customer engagement. Clients trust Microsoft to power their business, and with over 1,400 certifications and decades of Microsoft partnership, they trust us to expertly deploy, integrate, and optimize Microsoft technologies to elevate every interaction and unlock measurable impact.
We work closely with Microsoft’s teams for the best outcomes for our clients, leaning on our experience as a Microsoft Solutions Partner for Business Applications and Modern Work. Our CX knowledge and deep technical expertise don’t only support cloud-enabled business solutions; we also empower our clients to maximize the potential of Microsoft Dynamics 365 Contact Center for smarter customer engagement and leverage Azure’s scalable infrastructure to drive efficiency across the entire omnichannel customer journey.
Client success
See how we've helped clients harness Microsoft solutions to improve different aspects of their operations.
Partnership milestones
Digital Contact Center Partner
year we launched our Microsoft practice
Microsoft certifications achieved by staff
Microsoft consultants on staff
Best-in-class capabilities meets best-in-class CX consulting
What we solve together
TTEC Digital brings award-winning expertise in Microsoft products that ensure clients build, implement, and support the best possible solutions for delivering customer satisfaction.
Sales, marketing & customer service automation
Customer insights, AI, machine learning & analytics
All-in-one omnichannel contact center solutions
Managed services & platform support
TTEC Digital Launchpad Offerings
Get started on your customer experience transformation with one of our Dynamics 365 Launchpad offerings. Each offer is available in three tiers, with project essentials included and optional add-ons available based on your needs.
Compass Launchpad
- Fixed-fee discovery workshop
- Aligned to catalyst methodology & business value assessment
- Deliverables: ROI analysis, solution roadmap, implementation timeline, and approach
- 2-4 week engagement
Dynamics Launchpad+
- Pre-packaged deployment options across Sales, Marketing, Customer Insights, Customer Service, Contact Center as a Service (CCaaS), and Microsoft Power Platform
- 9-12+ week engagement
SurroundCX™ Managed Services
- Training and go-live support
- Post-deployment hypercare support
- Ongoing engagement
News & resources
Dive deeper into what TTEC Digital and Microsoft can accomplish together with select blogs, videos, and strategy guides.
A trusted transformation leader
TTEC Digital and Microsoft have brought innovation and optimization to top brands.
Partner with TTEC Digital & Microsoft for your best CX yet
Let's start meeting and beating your CX goals.