TTEC Digital + Microsoft

With our unrivaled CX expertise, technical know-how, and in-house data and AI capabilities, TTEC Digital elevates Microsoft’s world-class technologies to simplify business operations and humanize experiences across the entire omnichannel customer journey.

The power of partnership

With over 1,400 certifications and decades of Microsoft partnership — as well as decades of award-winning experience with Microsoft’s business applications — TTEC Digital is uniquely suited to implement and support solutions that utilize Microsoft technologies to deliver customer satisfaction.

We work closely with Microsoft’s teams for the best outcomes for our clients, leaning on our experience as a Microsoft Solutions Partner for Business Applications and Modern Work. Our CX knowledge and deep technical expertise don’t only support cloud-enabled business solutions; we also empower our clients to maximize the potential of Microsoft Dynamics 365 Contact Center for smarter customer engagement and leverage Azure’s scalable infrastructure to drive efficiency across the entire omnichannel customer journey.

Client success

See how we've helped clients harness Microsoft solutions to improve different aspects of their operations.

Case Study

Partnership milestones & awards

#1

Digital Contact Center Partner

1996

year we launched our Microsoft practice

1,400+

Microsoft Certifications

300+

Microsoft Consultants

2024/2025 Microsoft Business Applications Inner Circle

2023/2024 Microsoft Business Applications Inner Circle

2022/2023 Microsoft Business Applications Inner Circle

What we solve together

TTEC Digital brings award-winning expertise in Microsoft products that ensure clients build, implement, and support the best possible solutions for delivering customer satisfaction.

Sales, marketing & customer service automation

Connect your data and technology systems with Dynamics 365 workloads to streamline operations across the enterprise and deliver the right message, at the right time, in the right channel.

Customer insights, AI, machine learning & analytics

Collect, manage, and analyze your data to develop deep, actionable customer insights that can help you proactively address issues and create personalized experiences.

All-in-one omnichannel contact center solutions

Transform your customer and employee experiences with Microsoft Dynamics 365 Contact Center Platform, built on Azure’s secure and flexible cloud infrastructure alongside Teams, Power Platform, and Nuance AI — endlessly customizable to your needs.

Managed services & platform support

Maintain consistent operation of your critical solutions — including Dynamics 365 Contact Center and Azure-based platforms — without the significant costs of an internal support team, thanks to our client support services and expert consultants.

TTEC Digital Launchpad Offerings

Get started on your customer experience transformation with one of our Dynamics 365 Launchpad offerings. Each offer is available in three tiers, with project essentials included and optional add-ons available based on your needs.

Compass Launchpad

Fixed-fee discovery workshop
Aligned to catalyst methodology & business value assessment
Deliverables: ROI analysis, solution roadmap, implementation timeline, and approach
2-4 week engagement

Dynamics Launchpad+

Pre-packaged deployment options across Sales, Marketing, Customer Insights, Customer Service, Contact Center as a Service (CCaaS), and Microsoft Power Platform
9-12+ week engagement