What we do

Applied AI

Data & analytics

Customer engagement

Cloud & platform modernization

AI-led software engineering

Security & governance

Applied AI

AI readiness and strategy

Prioritize AI investments with a roadmap built on value and feasibility.

Agentic AI for CX

Deploy AI agents that resolve requests across journeys and systems.

AI governance and optimization

Scale AI confidently with governance, monitoring, and cost controls.

AI-powered agent assistance

Provide real-time guidance that improves performance and reduces effort.

AI for employee efficiency

Embed AI into daily work to accelerate decisions and productivity.

Agentic commerce

Transform product discovery into guided buying experiences powered by AI.

Data & analytics

CX data strategy

Assess data foundations and define a roadmap for governance and growth.

Modern data estate

Modernize data platforms to create a trusted foundation for AI and CX.

Customer Data Platforms (CDP)

Unify customer profiles to power personalized experiences at scale.

Customer analytics and predictive modeling

Predict customer needs and activate insights across every engagement.

Conversation analytics

Analyze customer interactions to uncover risks, trends, and opportunities.

Reporting, BI, and embedded analytics

Connect CX data into actionable insights that drive better decisions.

Knowledge management

Prepare enterprise knowledge for faster service, decisions, and AI.

Customer engagement

CX strategy & design

Align customer journeys, technology, and operations around CX outcomes.

CCaaS & omnichannel

Connect voice, chat, messaging, and email into one seamless experience.

CRM

Unify customer data, teams, and AI to improve every interaction.

Case management

Route work across teams to resolve issues faster and with less effort.

Journey orchestration & workflows

Connect systems and workflows so customer context moves seamlessly.

Workforce optimization

Improve quality, forecasting, and productivity with smarter automation.

Proactive outbound

Engage customers before issues arise through compliant, targeted outreach.

Cloud & platform modernization

Premise application management

Support and optimize on-prem CX platforms through every stage of modernization.

Complex telephony & Unified Communications

Modernize complex voice environments.

Cloud migration

Move CX platforms to the cloud without disrupting the customer experience.

Cloud operations

Monitor and optimize cloud environments to improve performance and uptime.

Integration & APIs

Extend CX platforms through pre-built integrations and connected workflows.

Modern workplace

Equip employees with secure, AI-powered tools that improve productivity.

Platform engineering for CX

Build the foundation to launch journeys, bots, and AI agents faster.

AI-led software engineering

Application development

Deliver custom CX applications with embedded engineering talent.

CPaaS

Embed voice, messaging, and video into the workflows that matter most.

Security & governance

FEDRAMP and NIST solutions

Deploy compliant CX solutions for federal, state, and local government.

CX governance, risk, & compliance

Reduce risk with controls built around customer data and AI.

AIOps

Detect issues sooner and automate remediation across complex environments.

FinOps for AI

Control AI spending with visibility, governance, and cost optimization.

CX observability & monitoring

See issues across your customer journey before customers do.

Identity & Access Management (IAM) for CX

Protect customer and employee access without adding friction.

Applied AI

Data & analytics

Customer engagement

Cloud & platform modernization

AI-led software engineering

Security & governance

Technology

Partners

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Cloud Hyperscalers

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Platform Leaders

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Ecosystem Specialists

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

View all partners

All Partners

CX Cloud Hyperscalers

CX Platform Leaders

CX Ecosystem Specialists

All Partners

Explore TTEC Digital’s award-winning partnerships and see how we work together to build exceptional customer experiences.

Learn more

CX Cloud Hyperscalers

Meet the changemakers setting the pace for rapid innovation in the cloud.

Learn more

CX Platform Leaders

Meet the interaction experts reframing how customers engage with brands.

Learn more

CX Ecosystem Specialists

Meet the problem solvers tackling specific CX challenges with specialized solutions.

Learn more

View all partners

Partners

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Cloud Hyperscalers

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Platform Leaders

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

CX Ecosystem Specialists

Unlock valuable insights and build data-driven strategies with solutions that deliver real-time data visualization and actionable intelligence.

View all partners

All Partners

CX Cloud Hyperscalers

CX Platform Leaders

CX Ecosystem Specialists

All Partners

Explore TTEC Digital’s award-winning partnerships and see how we work together to build exceptional customer experiences.

Learn more

CX Cloud Hyperscalers

Meet the changemakers setting the pace for rapid innovation in the cloud.

Learn more

CX Platform Leaders

Meet the interaction experts reframing how customers engage with brands.

Learn more

CX Ecosystem Specialists

Meet the problem solvers tackling specific CX challenges with specialized solutions.

Learn more

View all partners

Resources

Contact us

Let’s make better CX possible with Microsoft.

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