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Artificial Intelligence

Artificial Intelligence

Unlock the full potential of leading hyperscalers with TTEC Digital.

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Integrate proven AI use cases into your customer experience

Along with our technology partners, TTEC Digital has pioneered AI solutions in the contact center for more than a decade. That means we’re ready to help you solve the tough questions – because we’ve solved them before. If AI is on your list, our team of CX experts can help you assess your AI roadmap, design an AI strategy, and deploy the right AI toolset to enhance your contact center’s productivity.

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Real-world opportunities to enhance CX with AI

Knowledge management

Empower agents to rely on the knowledge base by asking common questions and receiving synthesized answers built from key data sources.
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Virtual agents

Deliver a variety of convenient self-service options to customers through an intuitive conversational chat or voice interface.
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AI reporting and analytics

Extract insights from contact center interactions to generate powerful dashboards and prescriptive guidance, without the need for data engineering.
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Intelligent routing

Stand-up voice and chat routing processes predict likely customer topics and intended actions and route customers to the right agent for their situation.
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Conversation transcription

Leverage AI-trained speech recognition and speech-to-text capabilities to instantly and accurately transcribe omnichannel conversations.
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Conversation summarization

Generate accurate, automated conversation summarizations that eliminate time-consuming post-call agent workflows.
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Recommendation engine

Deploy machine learning models to improve the customer experience by assisting agents with real-time predictive recommendations.
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Not sure where to begin your AI journey?

Our AI readiness assessment helps clarify your contact center goals, evaluate your AI and CX maturity, and guide your next steps in your AI journey.

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Built on powerful AI building blocks

Our AI strategists and implementation experts will deploy the right set of AI tools to enhance outcomes across your contact center operation.

  • Large language models (LLMs)
  • Generative interface
  • Algorithm tuning and deployment
  • Natural language understanding (NLU)
  • Data augmentation
  • Search service
  • Speech-to-text models

Informed by proven AI strategies

Working side-by-side with your IT team, our CX experts will help identify, prioritize, and design a comprehensive AI roadmap that considers your business goals and maximizes investment value.

  • Project-based consultation
  • AI strategy retainer
  • AI managed services
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Powered by award-winning technology partnerships

Deep CX expertise and decades of platform knowledge enable us to drive AI innovation on all the major platforms and build cohesive contact center ecosystems.

Featured AI resources

16 9 Retail
Infographic

I spy AI in retail

I spy AI: How AI can help enhance the customer experience in retail

In this infographic, you can spot all the AI use cases online and brick-and-mortar retail locations can integrate into their operations to enhance CX.
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Blue background with an image of an eBook cover with the title "The agentic AI advantage" in the middle.
eBook

The agentic AI advantage: Human-centered CX with Salesforce

The agentic AI advantage: The next era of human-centered service with Salesforce and TTEC Digital

Explore how Salesforce Data Cloud, Agentforce and agentic AI help organizations scale CX with connected data, intelligent workflows and human expertise.
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Streamlining operations with a unified, AI powered platform to elevate CX
case study

Streamlining operations with a unified, AI powered platform

TTEC Digital helped a major global airline modernize customer service operations, reduce fragmentation across tools, and deliver elevated support.
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State of AI in the Contact Center Report Featured Image
Report

State of AI in the Contact Center Report

State of AI in the Contact Center Report

The 2023 State of AI in the Contact Center report captures how organizations are using AI today, including tips for high-impact adoption.
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How Cisco builds guardrails for contact center AI
Video

How Cisco builds guardrails for contact center AI

A deep dive into Cisco Webex CX AI, covering native AI design, enterprise security, observability, and what it takes to move beyond pilots.
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Resource card ai for customer experience readiness
Quiz

AI readiness assessment

AI readiness assessment

Get a better understanding of your organization’s current ability to leverage AI solutions within your CX strategy.
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Resources card journey ai roi calculator
Calculator

Journey AI ROI calculator

Journey AI ROI calculator

Take this one-minute quiz to see how much incremental revenue you could be adding to your bottom line with TTEC Digital's Journey AI solutions.
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Where AI wins, and where it still falls apart in customer service
News article

Where AI wins, and where it still falls apart in customer service

In this CMSWire article, TTEC Digital's Cliff Martin shares his insights on how AI is shifting the definition of "good" service.
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Enhance your customer experience with AI

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