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See how we’ve driven CX success for leading global brands.

Case study

Signature Performance delivers mission-critical work

TTEC Digital helps Signature Performance deliver mission-critical work on accelerated timeline

Signature Performance modernizes its contact center with TTEC Digital, achieving FedRAMP compliance and seamless agent adoption.

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Case study

TTEC Digital enhances self-service for insurance provider

TTEC Digital enhances self-service capabilities for a global insurance provider

TTEC Digital and AWS enhance self-service capabilities for global insurance provider.

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Case study

Reckitt transforms global marketing operations

Reckitt transforms global marketing operations with TTEC Digital

Reckitt modernized their marketing with TTEC Digital and Microsoft Dynamics 365, boosting efficiency, data compliance, and personalization across 60+ countries.

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Case study

Auto maker transforms contact centers with AI-ready platform

Automotive manufacturer transforms contact centers with AI-ready platform

TTEC Digital helped a leading auto brand create AI-ready contact centers with CRM integration, analytics, and improved customer experience.

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Case study
Signature Performance delivers mission-critical work
Case study
TTEC Digital enhances self-service for insurance provider
Case study
Reckitt transforms global marketing operations
Case study
Auto maker transforms contact centers with AI-ready platform

Trusted by leading brands worldwide

As we’ve launched our new gamification program, we have definitely seen meaningful improvements to metrics — especially average handle time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our sales support teams to implement. The excitement is building in those groups now.

Director of Customer Technical Support
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Case study

Leatherman teams up with TTEC Digital to boost CX, sales

Retail
CX strategy & design
Data and analytics
Microsoft
TTEC Digital
Case study

Deliveroo smashes language barriers with translator

Retail
Artificial intelligence
Contact center technology
CX strategy & design
Employee experience optimization
AWS
TTEC Digital
Case study

Triumph in making connections after a natural disaster

Nonprofit
Contact center technology
AWS
TTEC Digital
Case study

The Collinson Group serves travelers with TTEC Digital, AWS

Travel
CX strategy & design
AWS
TTEC Digital
Case study

Nationwide maximizes workforce performance with WFM Adapter

Insurance
Cloud services
Contact center technology
Employee productivity
Genesys
TTEC Digital
Case study

Wyoming Workforce Services improves contact center service

Public Sector
Contact center technology
Cisco
Google
TTEC Digital

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