SurroundCX™ Managed Services
Amplify your entire CX ecosystem with proactive monitoring and support, optimization, and innovation services from TTEC Digital.
Maximize every aspect of your customer experience
The world is moving to a multi-cloud, multi-platform, multi-AI landscape. It’s a complicated environment, and your customer experience depends on all aspects working perfectly in harmony.
So, how do you monitor the clouds and make sure apps are running as expected? How do you know which new platform features are best for your business? And how do you deploy these features safely and effectively?
You need to spend your time innovating and differentiating — not babysitting your CX technology. SurroundCX Managed Services can help.
Effective & scalable CX tech stack management
Dedicated support
A dedicated Client Success Manager will help you get the most from your CX technology investments while our 24/7 Global Support team ensures your CX operation is always on.
Holistic CX strategy
Your CX operation requires multiple systems running in concert – contact center, CRM, AI, and more. Our approach crosses tech platforms, ensuring all facets of your CX and EX are firing.
Built-in innovation
SurroundCX Managed Services are designed to help you keep pace with rapidly advancing technology and are customized to your organization’s needs.
Trusted by organizations around the world
managed services clients operating on the leading contact center platforms
agents supported by our contact center managed services team
Expertise in leading contact center technologies
Transform your business with SurroundCX
Find out how you can amplify your entire CX ecosystem with proactive monitoring and support, optimization, and innovation services from TTEC Digital.