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2025 Microsoft Dynamics 365 Service Partner of the Year

TTEC Digital is recognized among top Microsoft partners worldwide for our commitment to innovation and delivering outstanding customer solutions. In addition to Partner of the Year, TTEC Digital has also been named to Microsoft’s Inner Circle for AI Business Solutions for ten years in a row. Our deep expertise spans the full Microsoft ecosystem, including their Cloud and AI Platform (Azure, Fabric, Analytics) and AI Business Solutions portfolio (Dynamics 365, Copilot Studio, Power Platform, Teams), enabling us to deliver faster, smarter outcomes.

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Best-in-class capabilities meet best-in-class consulting

At TTEC Digital, we leverage cutting-edge AI in both our solutions and delivery approach to build intelligent systems that streamline implementation, reduce complexity, and drive operational excellence and customer engagement. Clients trust Microsoft to power their businesses, and with over 1,400 certifications and decades of Microsoft partnership, they trust TTEC Digital to expertly deploy, integrate, and optimize Microsoft technologies to maximize AI investments, drive efficiency, and grow sales and revenue.

Results we've achieved

$280M

in annual revenue growth

30%

time savings through automation

11x

productivity increase

40%

call deflection rate

What we solve together

TTEC Digital brings award-winning expertise in Microsoft products that ensure clients build, implement, and support the best possible solutions for delivering customer satisfaction.

Sales, marketing & customer service automation

Connect your data and technology systems with Dynamics 365 workloads to streamline operations across the enterprise and deliver the right message, at the right time, in the right channel.

Customer insights, AI, machine learning & analytics

Collect, manage, and analyze your data to develop deep, actionable customer insights that can help you proactively address issues and create personalized experiences.

All-in-one omnichannel contact center solutions

Transform your customer and employee experiences with Microsoft Dynamics 365 Contact Center Platform, built on Azure’s secure and flexible cloud infrastructure alongside Teams, Power Platform, and Nuance AI — endlessly customizable to your needs.

Managed services & platform support

Maintain consistent operation of your critical solutions — including Dynamics 365 Contact Center and Azure-based platforms — without the significant costs of an internal support team, thanks to our client support services and expert consultants.

Client success

See how we've helped clients harness Microsoft solutions to increase revenue and operational efficiency, uncover new customer and cross-sell opportunities and improve their customer experiences.

Illustration of a commercial airplane flying in front of a full moon with city skyscrapers in the background.
Case study

Streamlining operations with a unified, AI powered platform

Travel
TTEC Digital
Illustration of a stethoscope and a medical report with a heart and heartbeat symbol on a blue background.
Case study

Scaling personalized care for eye health services provider

Healthcare
TTEC Digital
Stylized purple sports car illustration on a circular backdrop with wavy purple background.
Case study

Auto maker transforms contact centers with AI-ready platform

Manufacturing
Automotive
TTEC Digital
Reckitt company logo with a white stylized spiral and 'r' symbol above the word reckitt on a dark blue background.
Case study

Reckitt transforms global marketing operations

Retail
TTEC Digital
The Guinness Partnership logo with white text and emblem on a purple background with curved lines.
Case study

The Guinness Partnership cuts costs and boosts efficiency

Public Sector
TTEC Digital
Flagship Group logo with white text and abstract symbol on a blue background with diamond shapes.
Case study

TTEC Digital builds a modern CX hub for UK housing residents

Nonprofit
Public Sector
TTEC Digital
Westcon Comstor logo with a circular geometric design on a purple background with subtle wave patterns.
Case study

Westcon-Comstor, TTEC Digital launch global sales enablement

Technology
TTEC Digital
Institute of Reading Development logo with stylized figures holding an open book on a blue background.
Case study

AI chatbot streamlines support at the IRD

Education
TTEC Digital
Illustration of a white chef's hat with a whisk and spatula on a blue background.
Case study

Helping a national restaurant chain serve marketing insights

Retail
TTEC Digital
Leatherman logo with stylized L inside a circle on a blue background with diamond shapes.
Case study

Leatherman teams up with TTEC Digital to boost CX, sales

Retail
TTEC Digital
Chipotle Mexican Grill circular logo with a stylized chili pepper icon on a purple background with wavy lines.
Case study

Chipotle partners with TTEC Digital to strengthen CX

Retail
TTEC Digital

A global practice with regional agility and execution

At TTEC Digital, we offer the advantage of global delivery and innovation, giving you access to the best experts in the world alongside localized support.

Our expertise

10

consecutive years as a Microsoft Inner Circle member

17.5

average years of tenure across leadership team

1,400+

Microsoft certifications achieved by staff

10,000+

Microsoft projects delivered

2025/26 Microsoft AI Business Solutions Inner Circle

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2024/2025 Microsoft Business Applications Inner Circle

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Logo text reading '2023/2024 INNER CIRCLE for Microsoft Business Applications'.

Microsoft Business Applications 2023/2024 Inner Circle Award

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Logo text reading '2022/2023 INNER CIRCLE for Microsoft Business Applications' with 'INNER CIRCLE' emphasized in larger blue and black font.

Microsoft Business Applications 2022/2023 Inner Circle Award

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News & resources

Dive deeper into what TTEC Digital and Microsoft can accomplish together with select blogs, videos, and strategy guides.

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FABCON takeaways: What Microsoft’s data strategy signals for customers and how to prepare
article

FABCON 2026: What Microsoft's data strategy means for you

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Resources card personalizing cx in retail
eBook

How to personalize retail CX with Dynamics 365

How to personalize retail CX with Dynamics 365

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TTEC Digital + Microsoft - Agent AI Orchestration Platform
Videos

TTEC Digital + Microsoft - Agent AI Orchestration Platform

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As AI Collides with Legacy Contact Center Technology, TTEC Digital’s Latest Software Release Is Rewriting the Enterprise AI Playbook
Press release

As AI Collides with Legacy Contact Center Technology, TTEC Digital’s Latest Software Release Is Rewriting the Enterprise AI Playbook

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Mike Bawn
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Jayant Sharma
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