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News article
Customer retention: Strategies, key metrics & examples
CX strategy & design
No items found.
News article
Voice biometrics both profits from and is plagued by AI
Artificial intelligence
No items found.
News article
Expect generative AI to take on customer-facing roles
Artificial intelligence
No items found.
Press release
TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region
Contact center technology
Cisco
News article
Survey data highlights how AI is poised to conquer retailer's toughest CX challenges in 2024
Artificial intelligence
No items found.
News article
New data shows how business leaders think gen AI will change contact centers
Artificial intelligence
No items found.
Press release
TTEC AI Readiness Assessment identifies four critical competencies required to unlock the full potential of an AI-enabled contact center
Artificial intelligence
No items found.
News article
59% of contact centers lack a responsible AI policy
Artificial intelligence
No items found.
News article
AWS announces more model choice and powerful new capabilities in Amazon Bedrock to securely build and scale generative AI applications
Artificial intelligence
AWS
