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40+ pre-configured, government-ready AI agents.

A conversational voice assistant to enhance credit union experiences.

Unite your service infrastructure with a single-screen agent experience.

Harmonize your service ecosystem with a single-pane-of-glass integration.

Build production‑ready CX AI agents in as little as 4 weeks.

Bring conversational AI voice to your contact center.

Turnkey access to leading AI tech and use cases for faster ROI.

Deliver uninterrupted service during storm season and beyond.

Data-cleanup solutions that improve content quality and usability for AI.

Tap into scalable, secure Azure compute that grows as you do.

Customers can choose a callback time convenient to their schedule.

Connect your CCaaS operations with your workforce management system.

Quickly verify the identity of your members using only their voice.

Make sure every customer's voice is heard with enhanced message handling.

Elevate CX and agent performance with AI-powered workforce engagement.

Customize Genesys Cloud speech + text analytics to align with your goals.

A suite of cloud applications for banks and credit unions, enabling secure self-service and streamlined contact center operations.

Our public sector solutions and strategies reimagine the way constituents engage with crucial government services.

Realize the benefits of generative AI with an LLM configured to your unique business needs.

Deepen and expand contact center data visibility and empower your team to make better informed decisions.

Streamline contact center operations, simplify agent processes and workflows, and provide a more personalized, dynamic experience to every customer all through one intuitive user interface.

Provide contact center agents with a unified view of Genesys Cloud interactions within Salesforce to fuel exceptional customer experiences consistently with speed and quality.

Get the most out of your contact center data with TTEC Digital’s categorization, classification, and reporting expertise.

Provide agents with a unified view of contacts and interactions, streamlining their experience and empowering them with the data they need to tailor their customer interactions.

Ensure easy and continuous adherence to regulatory and industry data standards with confidential chat and call recordings and secure recording storage.

Get flexible Microsoft Cloud licensing from TTEC Digital

Scale as needed to meet citizen demand with a proven, secure customer experience solution with enhanced flexibility.

Extract, transform, and store data from Genesys Cloud into a user-friendly database so you can focus on analyzing data, instead of gathering it.

Unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.

Uncover hidden inefficiencies and get a clear roadmap for smarter, more cost-effective public services in just two weeks.

Introduce convenient self-service customer capabilities, including routing customers to agents, through an intuitive generative AI interface.

Unlock the power of your integrated customer data to transform your business and build connected customer experiences across marketing, sales and service.

Deliver on your promise to provide exceptional customer experiences by orchestrating and automating mid- and back-office tasks — and connecting it all to the contact center for better customer support.

Implement a proven roadmap for data lake hydration and analytics that speeds time-to-value and insight quality.

Connect your phone and computer systems for improved data sharing and higher agent efficiency.

Glean powerful insights from customer conversations to identify and solve underlying business challenges for customers, employees and operations.

This fully customized bot automates, streamlines, and improves the chat experience for customers and agents.

Increase agent efficiency while maintaining CX quality and compliance with Angel Associate Assist by TTEC Digital. Using generative AI, Angel Associate Assist provides agents with in-depth, real-time guidance so they can confidently handle any call.

FastStart makes migration to Amazon Connect easy. Simply choose the best package level for your organization, and our experienced AWS implementation team takes care of the rest.

Faster service, faster answers, and up to 25% burden reduction on 911 operators.

Embed intelligent real-time communication capabilities into your existing applications.

Give contact center agents a unified view of Amazon Connect omnichannel interactions, for better performance and exceptional customer experiences.

Uncover the right opportunities to enhance your customer experience and improve operational efficiency with artificial intelligence.

Cut costs — while you improve customer satisfaction — by introducing AI-powered tools and processes that achieve greater simplicity, efficiency, and productivity across the customer journey.