CX Agent Factory: Agentic AI as a service from TTEC Digital
Our CX Agent Factory is a fast-build service that delivers production‑ready AI agents purpose-built for CX use cases at a simple, flat per‑agent price. Delivered by the team that understands CX and how to apply agentic AI inside real operations.
- First agent live in as little as 4 weeks
- Built on your existing CX stack
- Proven CX frameworks for AI development
Why CX teams are struggling with agentic
There is immense pressure to innovate with AI to stay competitive and reduce costs, but most CX teams don’t have the time, people, or experience to build and deploy AI agents quickly. Signs that your AI initiatives have stalled include:
Internal teams are maxed out
No one has time to design, build, and deploy agents.
Lack of CX fluency
In-house developers aren't expert-level in customer experience use cases.
Pilots get stuck
Proofs of concept often stall after 2-3 intents and never reach production.
Platform AI is underused
Many CX teams are using less than 20% of licensed AI features.
Meet your on-demand CX developer
CX Agent Factory is powered by the team behind our most complex CX and AI delivery work. We bring together AI engineers, CX platform specialists, and data practitioners with deep, hands-on experience across the leading CX tech.
This platform fluency shapes how agents are designed, integrated, and governed so they are embedded in native capabilities and platform roadmaps, not one‑off builds.
Common use cases for CX Agent Factory
We’ll tailor agents to your goals. These examples show where teams typically start with CX Agent Factory.
Reduce cost to serve
Take repetitive, high‑volume questions off your human agents’ plates, increasing self‑resolution, lifting FCR and reducing escalations.
- Order status and tracking
- Password resets
- Billing questions
- Loyalty and rewards
Increase human agent effectiveness
Support human agents in real time and automate follow‑ups, leading to shorter handle times and less manual after‑call work.
- Real time suggestions
- Knowledge management
- After-call summaries
- Next-best-action guidance
- Sentiment analysis
Improve customer self-service
Deliver high-quality, autonomous support and meet modern expectations for instant resolutions.
- Returns, exchanges, and refunds
- Appointment scheduling
- Account settings
- Product availability and specs
Not sure where to start?
We can help.
Together, we'll identify the AI agent that will deliver the fastest impact based on your goals and CX stack.
How it works
Step 1
Complete the form on this page or reach out to your TTEC Digital point of contact to get started.
Step 2
Share information about your tech stack and use case with TTEC Digital.
Step 3
Join a discovery call to review resource requirements.
Step 4
Your dedicated CX Agent Factory team gets to work designing, building, testing, and integrating your agents.
Step 5
Join weekly touch base calls to ensure the project is on track.
Step 6
Launch your first agent in 4 weeks!
Pricing
quick win to demonstrate success
- 1 system integration within your ecosystem
- Top 5 intents analyzed
- Live agent handoff (like platforms)
- QA and UAT
production-ready use cases
- Multichannel (IVR + chat + messaging)
- 2–4 system integrations
- Up to 20 intents analyzed
- Custom performance dashboard
to scale AI
- Multiple agents across all business lines
- Full end-to-end CX automation
- Custom integrations
- 24×7 monitoring and support
FAQs
No. We build inside your existing CX stack.
Yes. Everything we build for you is yours, with full IP transfer.
Yes. CX Agent Factory is built to complement existing teams.
Increased first call resolution, higher containment, faster handle time, fewer escalations, and better overall CX — usually visible within 30 days of go-live.
Ignite is designed to help you figure out where to start.