AI-powered Contact Center

Deliver the best possible CX at the lowest possible cost
In today’s customer service environment, you have two options: prioritize cost containment or prioritize creating exceptional experiences by increasing headcount and other delivery costs. Both options will ultimately leave you at a competitive disadvantage.
AI offers a strategic path forward, enabling your business to prioritize CX without sacrificing cost efficiency.
Achieve outcomes like:
$6M
cost savings in one year from AI-enabled digital channel deflection (388% ROI)
+60 pt
improvement in NPS over four years through customer and employee experience redesigns
$3M
savings generated by an average handle time reduction of 90 seconds per call
Recent insights on artificial intelligence in the contact center
Streamline AI-powered workflows with a winning CX strategy
Through our portfolio of AI-powered contact center strategies, TTEC Digital will implement the right set of AI solutions to support your customers’ preferences — leading to faster resolutions and optimal division of labor — rather than focusing on automating as much as possible. This approach ensures that automation doesn’t come at the cost of service quality and your customers’ experience.
Our three-part approach to AI-enabled CX:
Talk to the team to learn more
Not sure how to build the right AI strategy to maximize your customer experience and minimize your costs? Reach out to our team of AI and CX experts today to explore the impact of empowering your contact center with AI.