AI-powered Contact Center

Cut costs — while you improve customer satisfaction — by introducing AI-powered tools and processes that achieve greater simplicity, efficiency, and productivity across the customer journey.

Deliver the best possible CX at the lowest possible cost

In today’s customer service environment, you have two options: prioritize cost containment or prioritize creating exceptional experiences by increasing headcount and other delivery costs. Both options will ultimately leave you at a competitive disadvantage.

AI offers a strategic path forward, enabling your business to prioritize CX without sacrificing cost efficiency.

Achieve outcomes like:

$6M

cost savings in one year from AI-enabled digital channel deflection (388% ROI)

+60 pt

improvement in NPS over four years through customer and employee experience redesigns

$3M

savings generated by an average handle time reduction of 90 seconds per call

Recent insights on artificial intelligence in the contact center

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Streamline AI-powered workflows with a winning CX strategy

Through our portfolio of AI-powered contact center strategies, TTEC Digital will implement the right set of AI solutions to support your customers’ preferences — leading to faster resolutions and optimal division of labor — rather than focusing on automating as much as possible. This approach ensures that automation doesn’t come at the cost of service quality and your customers’ experience.

Our three-part approach to AI-enabled CX:

Agent enablement and training

Empower lean teams of live agents to work more efficiently with assistive tools.

Customer-facing automation

Replace live agent decison making with agentic AI and self-service channels.

Executive insights

Extract customer insights to generate powerful dashboards that drive business-level improvements.

Talk to the team to learn more

Not sure how to build the right AI strategy to maximize your customer experience and minimize your costs? Reach out to our team of AI and CX experts today to explore the impact of empowering your contact center with AI.