SmartApps Cloud for Financial Services
SmartApps Cloud is a suite of cloud applications for banks and credit unions that supports secure, self-service customer interactions and streamlined contact center operations.
Deliver exceptional financial experiences
Looking to revamp your member experience? Look no further than SmartApps Cloud, a solution created to help you get the most out of your financial services software. Pre-built by TTEC Digital exclusively for use on the Genesys Cloud platform, the software has a unique, highly configurable design to maximize organizational flexibility and agility.
Enable agents to easily authenticate and manage member interactions to protect the security of your organization.
Mitigate security risks with machine learning algorithms, agent alerts, voice biometrics, and reporting tools.
On-demand banking allows members to interact with you 24/7, while easily escalating for assistance when needed.
Key features
Configure over cloud: A user-friendly interface supports comprehensive range of configuration settings for key components across banking and member service operations.
AI-powered SmartBots: Conversational voice and chat assistants that can handle routine banking and member service requests, including account inquiries, transactions, and intelligent routing, while integrating directly with your contact center.
Genesys Cloud CX™ integrations: Built on Genesys Cloud, all applications are fully unified and seamlessly integrated to provide consistent member and employee experiences.
Ongoing R&D: Pre-designed, developed, and tested with input from hundreds of financial institutions to support evolving banking and member service needs.
Integrated technology partners
SmartApps Cloud is built with leading financial services and identity partners to support secure authentication, fraud prevention, and regulatory expectations.
Featured resources
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Ready to learn more?
Contact our CX experts to learn more about SmartApps Cloud for Financial Services.