SmartApps Cloud for Financial Services

SmartApps Cloud includes a comprehensive set of cloud-based applications designed to enable financial organizations, like credit unions, to deliver exceptional member experiences with quality, flexibility, ease, and security.

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Deliver exceptional financial experiences

Looking to revamp your member experience? Look no further than SmartApps Cloud, a solution created to help you get the most out of your financial services software. Pre-built by TTEC Digital exclusively for use on the Genesys Cloud platform, the software has a unique, highly configurable design to maximize organizational flexibility and agility.

Enhance agent productivity

Enable agents to easily authenticate and manage member interactions to protect the security of your organization.

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Prevent fraud

Mitigate security risks with machine learning algorithms, agent alerts, voice biometrics, and reporting tools.

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Enable self service

On-demand banking allows members to interact with you 24/7, while easily escalating for assistance when needed.

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Key features

Configure over cloud: A user-friendly interface offers a comprehensive range of configuration settings for key components.‍

Genesys Cloud CX™ integrations: Built on Genesys Cloud, all applications are fully unified and seamlessly integrated to provide consistent member and employee experiences.‍

Ongoing R&D: Pre-designed, developed, and tested with input from hundreds of financial services organizations and R&D initiatives to keep SmartApps Cloud at the leading edge of innovation.

Featured resources

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Blog

Uncover the ROI of a financial services cloud migration

In financial services, rising customer interest in omnichannel banking is making cloud-based strategies a necessity for growth. And yet ROI concerns persist. Let's weigh the costs and benefits together.

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article

The cloud can help make bank CX dreams a reality

A cloud migration is a big deal. Any organization considering one has a lot to contend with, including determining budget and getting past hesitations, and more. So, what can you do to approach your cloud evolution with gusto?

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Ready to learn more?

Contact our CX experts to learn more about SmartApps Cloud for Financial Services.