AI Gateway
Clear the path to your AI-enabled future. AI Gateway by TTEC Digital delivers turnkey access to leading AI technologies and use cases, enabling rapid deployment and faster time to value.
Unlock powerful AI. Eliminate unnecessary risk.
Your contact center wasn’t designed with AI in mind. AI Gateway solves this connectivity issue — seamlessly bridging the gap between any contact center platform and powerful AI tools — so you can innovate without disruption.
Accelerated AI adoption
Shrink use case deployment timelines from months to weeks using AI Gateway's prebuilt connectors.
Decreased costs
Save six figures by reducing build time, resource needs, and maintenance compared to custom builds.
Reduced risk
Build your AI strategy on a reliable, repeatable API foundation and avoid the uncertainty of unproven solutions.
Future-proof AI strategy
Connect any contact center to the best AI tools for the job, including Google, AWS, and Microsoft solutions.
Your AI tools — your rules
Avoid vendor lock-in and diluted value. AI Gateway puts you in control of your investments.
Choose the AI use cases that work best for your business
Agent assist: Empower agents to resolve customer queries quickly and confidently.
Virtual agents: Equip customers with the rapid self-service options they prefer.
Analytics: Extract insights from customer interactions to boost performance.
Transcription and summarization: Instantly and accurately transcribe and summarize every conversation.
Audio recording: Identify coaching opportunities based on actual customer interactions.
How it works
The AI Gateway ingests media streams and metadata from existing contact center platforms, then routes them through your chosen AI provider via real-time APIs to bring powerful AI use cases to life.
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Don't see your systems?
Beyond the listed CCaaS and hyperscaler platforms, AI Gateway can also serve as a platform to quickly connect additional systems to your AI ecosystem.
The TTEC Digital advantage
Our expertise spans the leading contact center platforms and advanced AI solutions, giving us unique insight into the adoption barriers you face and how to solve them.
Choose us for:
- Strong partnerships with the leading CCaaS platforms and AI hyperscalers.
- Proven solutions purpose-built to address the challenges our clients face.
- End-to-end CX expertise from CX strategy and design to data and AI.
Powerful AI use cases are within reach
Learn how AI Gateway can evolve your contact center strategy and bring you closer to the outcomes you need to compete in modern CX.