AI Gateway
Clear the path to your AI-enabled future. AI Gateway by TTEC Digital delivers turnkey access to leading AI technologies and use cases, enabling rapid deployment and faster time to value in legacy contact centers.
Unlock powerful AI. Eliminate unnecessary risk.
Your legacy contact center wasn’t designed with AI in mind. AI Gateway solves this connectivity issue — seamlessly bridging the gap between your existing contact center platform and powerful AI tools — so you can innovate without disruption.
Accelerated time to value
Deploy AI in weeks, not months, and save six figures compared to custom integrations or full platform migration.
Measurable ROI
Automate routine interactions and give agents AI-powered assistance to resolve calls faster, on the first try.
Future-proof AI strategy
Connect to Google, AWS, and Microsoft AI tools, giving you future flexibility and safeguarding your AI investments.
Enhanced CX outcomes
Improve customer satisfaction through personalized, AI-powered self-service and seamless agent handoffs.
Choose the AI use cases that work best for your business
Agent assist: Empower agents to resolve customer queries quickly and confidently.
Virtual agents: Equip customers with the rapid self-service options they prefer.
Analytics: Extract insights from customer interactions to boost performance.
Transcription and summarization: Instantly and accurately transcribe and summarize every conversation.
Audio recording: Identify coaching opportunities based on actual customer interactions.
How it works
The AI Gateway ingests media streams and metadata from existing contact center platforms, then routes them through your chosen AI provider via real-time APIs to bring powerful AI use cases to life.
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Don't see your platform?
In addition to legacy on-premise systems, AI Gateway can also support seamless AI integration for any CCaaS platform.
The TTEC Digital advantage
Don’t risk your AI project with a partner who only knows half the solution. Our 40+ year history delivering exceptional CX through both legacy platforms and leading AI solutions gives us unique insights into the adoption barriers you face and how to solve them.
Choose us for:
- Strong partnerships with the leading CCaaS platforms and AI hyperscalers.
- Proven solutions purpose-built to address the challenges our clients face.
- End-to-end CX expertise from CX strategy and design to data and AI.
Powerful AI use cases are within reach
Learn how AI Gateway can evolve your contact center strategy and bring you closer to the outcomes you need to compete in modern CX.