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Government Tech Stack Efficiency Review
Uncover hidden inefficiencies and get a clear roadmap for smarter, more cost-effective public services in just two weeks.
Unlock cost savings and efficiency in two weeks
Government agencies are under growing pressure to deliver faster, more reliable services with shrinking budgets. At the same time, outdated, fragmented systems are quietly driving up costs and slowing down your services.Â
Our two-week Government Tech Stack Efficiency Review uncovers these inefficiencies, identifies cost-saving opportunities, and provides a clear roadmap for smarter, more efficient operations.
What you'll get
In just two weeks, our four-step assessment gives you:
Technology inventory:Â A full map of your tools, systems, and integration points to identify overlaps and inefficiencies.
Capability scan:Â Insight into underutilized features with recommendations for improved performance.
Cost-benefit evaluation:Â Prioritized recommendations based on impact and ROI potential.
Optimization roadmap:Â A clear, actionable plan with measurable outcomes to maximize value from your current tech.
Real-world results
Our proven assessment delivers measurable outcomes. In one recent engagement, TTEC Digital helped a client uncover significant technological and process inefficiencies that were driving up costs and reducing service quality.
By executing the IVR modernization and capability expansion recommendations put forward during their assessment, the client is projected to achieve:
722K-1.2M minutes
of handling time saved, reducing agent workloads
271K-361K calls
deflected to more cost-effective self-service channels
$7.9M-$11.4M
in estimated operational cost savings
Why it matters
By optimizing your tech stack, your agency can:Â
- Improve service delivery speed and reliability
- Reduce technical debt and free up budget for future innovations
- Strengthen budget advocacy with data-backed efficiency insights
Take control of your tech — and your citizen experience
In just two weeks, we’ll identify inefficiencies, offer ways to optimize your systems (and your budget), and help you plan out smarter, more responsive experiences. Schedule your assessment today.