Data Analytics for Amazon Connect
Implement a proven roadmap for data lake hydration and analytics that speeds time-to-value and insight quality.
Unlock powerful contact center insights fast
TTEC Digital’s Data Analytics for Amazon Connect blends the speed of a prebuilt analytics package with the flexibility of a custom solution. Our experts help you turn raw data into real-time, actionable insight — across every channel, agent, and outcome.
Top analytics use cases include:
- Agent insights: Performance, online status, activity auditing, historical metrics
- AI and automation: Lex and Lambda performance monitoring
- Customer experience: Sentiment insights, post-call surveys
- Operational performance: Queue stats by agent/contact, phone number activity
- Behavioral trends: Anomaly detection in agent behavior
Key features
The data layer: TTEC Digital's team of data scientists and engineers leverages key data sources such as Amazon Connect and Lex to extract, transform, and load data, delivering actionable insights for your future analytics.
The analytics layer: Drawing from this optimized data lake, TTEC Digital’s team will design intuitive dashboards in Amazon Quicksight that provide agents, supervisors, and leadership with access to a full suite of contact center metrics.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Turn data into performance
Schedule a complimentary 30-minute discovery session to determine how ...