Angel Associate Assist
Increase agent efficiency while maintaining CX quality and compliance. Using generative AI, Angel Associate Assist provides agents with in-depth, real-time guidance so they can confidently handle any call.
Achieve better business results
Angel Associate Assist guides contact center agents through their calls with a comprehensive checklist — automatically checking items off, generating conversation summaries, and providing answers they can use to fuel exceptional customer experiences. With Angel Associate Assist, you can:
Reduce onboarding time
Real-time checkpoints, automated progressions, and AI-powered knowledge search with suggested topics help agents learn the business and be ready for live calls faster.
Maintain quality & compliance
Show agents what they need to say and in what order to meet compliance and quality standards.
Unlock deeper insights
Out-of-the-box reports give supervisors a real-time view of the contact center with caller sentiment, summaries, topics, and transcripts to ensure they have a deep understanding of each call.
Key features
Process and call guidance: Angel Associate Assist listens to live calls, identifies keywords and phrases, provides suggestions to keep conversations on track, and checks boxes as steps are completed.
Next best actions: While listening to the call, Angel Associate Assist displays relevant knowledge articles to reduce search time and improve average handle time.
Conversation summaries: Using generative AI, Angel Associate Assist summarizes the call with key topics and action items to streamline after-call work.
Live monitoring: Supervisors can remotely monitor conversations in real time for quality assurance.
Historical reporting: Pre-built dashboards provide an overview of interactions and let teams drill down into specific checklist steps for a better understanding of each call.
Configuration by business unit: Angel Associate Assist can be configured with multiple checklists so agents can move easily between lines of business.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Transform every conversation
Learn how Angel Associate Assist can transform your contact center and elevate your customer experience.