Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Angel Associate Assist
Increase agent efficiency while maintaining CX quality and compliance with Angel Associate Assist by TTEC Digital. Using generative AI, Angel Associate Assist provides agents with in-depth, real-time guidance so they can confidently handle any call.
Achieve better business results
Angel Associate Assist guides contact center agents through their calls with a comprehensive checklist – automatically checking items off, generating conversation summaries, and providing answers they can use to fuel exceptional customer experiences. With Angel Associate Assist, you can:
Reduce onboarding time
Real-time checkpoints, automated progressions, and AI-powered knowledge search with suggested topics help agents learn the business and be ready for live calls faster.
Maintain quality and compliance
Show agents what they need to say and in what order to meet compliance and quality standards.
Unlock deeper insights
Out-of-the-box reports give supervisors a real-time view of the contact center with caller sentiment, summaries, topics, and transcripts to ensure they have a deep understanding of each call.
Key Features
Process and call guidance : Angel Associate Assist listens to conversations in real-time and automatically identifies keywords and phrases, providing suggestions to keep conversations on track and checking boxes when steps have been completed.
Next best actions and relevant articles: While listening to the call, Angel Associate Assist displays relevant knowledge articles, reducing the need for agents to search for answers and improving average handle time.
Conversation summarization: Using generative AI, Angel Associate Assist gives agents a summary of their call with actions items, keywords, and topics discussed so they can handle after-call tasks more efficiently.
Real-time supervisor monitoring: Supervisors can remotely monitor conversations in real-time to ensure conversations stay productive and on-track.
Historical reporting dashboards: Pre-built dashboards provide an overview of contact center interactions with the ability to drill down into specific checklist steps for a better understanding of each call.
Configuration by business unit: Angel Associate Assist can be configured with multiple checklists so agents can move seamlessly between lines of business.
Transform every conversation
Learn how Angel Associate Assist can transform your contact center and elevate your customer experience.