Continuity & Resilience for Government Leaders
Maintain business continuity, protect infrastructure, and deliver uninterrupted public service during storm season and beyond.
Citizens expect private-sector-worthy experiences from the public sector, especially in times of crisis. When a natural disaster strikes, it’s critical to provide a swift, effective response. Failure to deliver fast, friction-free support can have a lasting impact on a community — and the trust your agency builds with the people you serve.
Preparation before the storm is critical to constituent trust.
TTEC Digital empowers agency CX and IT leaders to maintain business continuity, protect infrastructure, and deliver uninterrupted public service during storm season and beyond.
How TTEC Digital helps:
Critical infrastructure continuity
- Comprehensive CX technology
- Service disruption handling
- Restoration ETA
- Outage escalations
Crisis coordination & communication
- Crisis coordination
- Multi-agency support lines
- Mass notifications, multilingual support
Operational resilience
- Emergency hotlines
- Real-time info lines
- Status updates
- Award-winning CCaaS, CRM, AI and analytics implementations
Compliance & citizen service continuity
- FEMA form assistance
- Relief fund info
- Compliant systems
Engage the public. Earn trust. Deliver results.
Discover how TTEC Digital can help you reimagine how constituents engage with your services.
Trust our track record of delivering support when it’s needed most
deployment of hurricane support
system readiness
service level for disaster support
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Be prepared for whatever comes next.
Talk to us about providing business continuity and resilience for your community.