Automated Chatbot for Amazon Connect
By replacing time-consuming manual chat processes with automated chatbots powered by Amazon Lex, you can provide a fast and easy means of communication for both your internal agents and external customers.
Save time, elevate service — for customers and agents
TTEC Digital's fully customized chatbot, powered by Amazon Lex, streamlines conversations and boosts satisfaction by automating common interactions for both internal and external users.
Streamlined customer chats
Help customers get quick answers without the wait — improving access to information and reducing strain on your live agents.
Improved agent satisfaction
Free up agents from repetitive questions and empower employees with internal support for HR, payroll, benefits, and more.
Simplified navigation
Enable seamless journeys with third-party integrations that let customers jump to external apps, sites, or portals in just a click.
Rapid implementation
TTEC Digital designs, builds, and integrates your chatbot to match your unique business needs quickly.
Key features
Push button navigation: Customers navigate through the automated chat by clicking on pre-programmed responses that have been tailored for your specific use case.
Retail assistance: Integrate the bot with your website to suggest products based on browsing history, past purchases, current cart contents, and more.
Internal support: Support employees seeking internal information such as schedules, payroll, new hire training, benefits, attendance, and more.
Powered by Amazon Lex: Runs on AWS and powered by Amazon Lex, which understands common spelling errors and can point customers in the right direction.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Start automating smarter support
Talk with our experts about deploying a chatbot that improves CX and reduces agent load.