Speech Analytics Accelerator

Enhance the value of Genesys Cloud speech and text analytics capabilities by customizing them to deliver actionable insights that align with key business outcomes.

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Solve your customer experience problems with deep customer insights

Hidden issues are a constant threat to your customer experience. TTEC Digital’s Speech Analytics Accelerator harnesses the power of artificial intelligence to parse your customer interactions for the deeper business-level insights your organization needs to constantly evolve your CX for the better.

Long wait times and call handling
Inconsistent service quality
Limited visibility into customer sentiment
High agent turnover

Inefficient self-service channels
Poor first contact resolution
Lack of experience personalization
Inadequate agent performance monitoring

Three levels of analytics support to fit your business needs

From initial speech analytics program evaluation to ongoing program management, TTEC Digital has a Speech Analytics Accelerator package designed to fit your organization’s current analytics maturity.

Analytics Accelerator

Leverage our team of in-house analytics experts to assess and evaluate opportunities for improvement.

Post-implementation review of transcribed data
Review existing out-of-the-box topics and summarization of topic trends
Evaluate and recommend missing topics
Summary of findings and recommendations to drive business outcomes

Enhanced Analytics Accelerator

Tap into additional quarterly analytics monitoring, tuning, and insight support to drive business growth.

Yearly tuning & configuration of topics, plus up to 20 updates to topic miner based on use case and trends
Four quarterly insight workshops
Summary of findings and recommendations to drive business outcomes

Continuous Analytics Accelerator

Access monitoring, tuning, and insight support aimed at capitalizing on emerging business opportunities.

Bi-yearly tuning & configuration of topics, plus up to 50 updates to topic miner based on use case and trends
Monthly insight workshops with data analytics experts and finding summaries to drive business outcomes
Development and management of analytics roadmap
Dedicated resource pod assigned to similar industry clients

Build a customer-focused business

Today, customers have options. Continuously evolving your customer experience is how you get them to choose you again and again.