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See how we’ve driven CX success for leading global brands.

Case study

4Front Credit Union sees faster service, lower costs

Smarter scheduling delivers faster service and lower costs for 4Front Credit Union

Learn how TTEC Digital migrated 4Front Credit Union to Genesys Cloud, and integrated SmartApps and WFM capabilities for faster service, lower costs.

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Case study

TTEC Digital enhances self-service for insurance provider

TTEC Digital enhances self-service capabilities for a global insurance provider

TTEC Digital and AWS enhance self-service capabilities for global insurance provider.

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Case study

Scaling personalized care for eye health services provider

Scaling personalized care for eye health services provider with Microsoft and TTEC Digital

A leading eye health services provider was on a data transformation journey and sought to implement Microsoft Dynamics Customer Insights with TTEC Digital.

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Case study

Reckitt transforms global marketing operations

Reckitt transforms global marketing operations with TTEC Digital

Reckitt modernized their marketing with TTEC Digital and Microsoft Dynamics 365, boosting efficiency, data compliance, and personalization across 60+ countries.

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Case study
4Front Credit Union sees faster service, lower costs
Case study
TTEC Digital enhances self-service for insurance provider
Case study
Scaling personalized care for eye health services provider
Case study
Reckitt transforms global marketing operations

Trusted by leading brands worldwide

As we’ve launched our new gamification program, we have definitely seen meaningful improvements to metrics — especially average handle time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our sales support teams to implement. The excitement is building in those groups now.

Director of Customer Technical Support
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Selco Community Credit Union logoInstitute of Reading Development logoTX Health Benefits Pool logoNationwide logoAmerican Red Cross logoJohn Hancock logoAAA Western & Central New York logoSelco Community Credit Union logoInstitute of Reading Development logoTX Health Benefits Pool logoDeliveroo logoNationwide logoAmerican Red Cross logoJohn Hancock logoAAA Western & Central New York logo

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Case study

Scaling personalized care for eye health services provider

Healthcare
CX strategy & design
Data and analytics
Artificial intelligence
Microsoft
TTEC Digital
Case study

4Front Credit Union sees faster service, lower costs

Credit Unions
Cloud services
Contact center technology
CX strategy & design
Data and analytics
Employee experience optimization
Genesys
TTEC Digital
Case study

Automating outbound voicemails to boost sales productivity

Insurance
Artificial intelligence
Cloud services
Contact center technology
AWS
TTEC Digital
Case study

PenFed transforms member services with TTEC Digital

Credit Unions
Contact center technology
CRM
Employee productivity
Genesys
Salesforce
TTEC Digital
Case study

Auto maker transforms contact centers with AI-ready platform

Manufacturing
Automotive
CRM
CX strategy & design
Data and analytics
Employee productivity
Cisco
Microsoft
TTEC Digital
Case study

Reckitt transforms global marketing operations

Retail
Artificial intelligence
CX strategy & design
Data and analytics
Microsoft
TTEC Digital

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Chuck Tichenor
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