Latest
Blog
Client stories
Tools & guides
Events & webinars
home
/
resource center
/
blog

Blog

Dive into exclusive insights and thought leadership on CX.

Broken magnigying glass
article

Observability crisis? Most orgs can’t trace AI in their CX

A CX observability crisis? 57% of leaders can’t trace AI in their customer journeys

More than half of CX leaders lack visibility into AI across customer journeys. Discover how CX tech stack observability helps teams detect drift and prove AI RO

Read now
Close up of hands punching numbers into a calculator. Print outs of charts and numbers are on the table under the calculator.
article

Navigating the real total cost of AI in CX

Tokens, compute + seat licenses: Navigating the real total cost of AI in CX

65% of CX teams have seen operating costs rise after adopting AI. Here is how to demystify AI pricing models, control consumption, and make smarter investments.

Read now
Two women, one man at conference room table
article

Executive briefing: The great CX reset

Executive briefing: The great CX reset

AI investment is rising, but CX ROI is lagging. See the research behind the gap and how leaders can reset for measurable returns.

Read now
Woman with long hair talking on cell phone looking at computer
article

The EU AI Act is coming for CX

The EU AI Act is coming for CX. Are you ready?

Prepare for the EU AI Act’s impact on CX with practical steps to identify AI risk, improve transparency, and strengthen governance.

Read now
article
Observability crisis? Most orgs can’t trace AI in their CX
A CX observability crisis? 57% of leaders can’t trace AI in their customer journeys
article
Navigating the real total cost of AI in CX
Tokens, compute + seat licenses: Navigating the real total cost of AI in CX
article
Executive briefing: The great CX reset
Executive briefing: The great CX reset
article
The EU AI Act is coming for CX
The EU AI Act is coming for CX. Are you ready?

All articles

Filters
Clear all
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Smiling woman in a blue dress holding shopping bags and using a smartphone outside a clothing store.
article

How AI-enabled CX drives revenue and results

How AI-enabled customer experiences can drive revenue and results

Artificial intelligence
No items found.
Three interconnected gold star-shaped trophies against a dark green background.
article

Celebrating 8 years in the Microsoft Inner Circle

Celebrating 8 consecutive years in the Microsoft Inner Circle

Artificial intelligence
Microsoft
Person organizing a thick stack of documents with colorful binder clips on a desk with sticky notes and a laptop in the background.
article

Fighting public sector fraud and waste with AI

How generative AI can help fight fraud and waste in the public sector

Financial services
Public sector
Artificial intelligence
Data and analytics
No items found.
White classical capitol building dome with columns and statues under a blue sky with scattered clouds.
article

Multi-cloud environments in the public sector

Multi-cloud environments in the public sector: Risks and rewards

Public sector
Contact center technology
Managed services
No items found.
Four people sitting on the floor holding colorful large speech bubble cutouts covering their faces.
article

How to optimize CX for bigger results

Talk about tangible: How optimizing CX at the point of conversation delivers results

CX strategy & design
No items found.
Young woman sitting at a desk holding a phone to her ear and touching her forehead with a stressed expression.
article

Tips to ensure your AI and IVR work together

Get out of IVR jail free: Tips to ensure AI and IVR work seamlessly together

Artificial intelligence
Contact center technology
CX strategy & design
No items found.
Person in suit interacting with smartphone, showing a glowing blue AI chatbot icon with speech bubbles above it.
article

What is contact center AI?

A primer on artificial intelligence in the contact center

Artificial intelligence
No items found.
article

How to drive retention with AI and CX

How to drive customer retention with an AI and CX transformation

Artificial intelligence
No items found.
Smiling woman wearing glasses and a beige blazer talking on a phone while working on a laptop inside a car.
article

How voice biometrics are transforming CX

Pushing past passwords: How voice biometrics are transforming CX

Artificial intelligence
No items found.
Young woman wearing a headset typing on a laptop in a bright office with cars in the background.
article

AWS + TTEC Digital drive legacy contact center updates

Partner proof: AWS + TTEC Digital drive legacy contact center updates for car rental provider

Travel
Contact center technology
AWS
Three people focused on a computer screen displaying code in a dimly lit office.
article

Generative AI vs. conversational AI

Generative AI vs. conversational AI and the impact on customer experience

Artificial intelligence
No items found.
Professional African-American man with glasses attentively talking to a woman and child across a desk in an office setting.
article

How AI can help government better serve citizens

How AI can help government agencies fix staffing challenges and better serve constituents

Education
Public sector
Artificial intelligence
Contact center technology
CX strategy & design
Data and analytics
Employee experience optimization
No items found.

Join our mailing list

Receive exclusive updates 
on the latest CX trends, events,
and solutions.

Join our mailing list to receive exclusive updates on the latest CX trends, events, and solutions.

Text Link
Headshot of a middle-aged man with short brown hair wearing a light blue and lavender checkered button-up shirt, smiling against a white background.
Michael Gravel
Text Link
Smiling middle-aged man with short hair wearing a light-colored checkered shirt.
Joel Lindstrom
Text Link
Bald man with ginger beard and mustache wearing a light patterned button-up shirt smiling at the camera.
Kevin Davis
Text Link
Smiling man with short dark hair and beard wearing a black shirt with ttec digital logo.
Josh Rodriguez
Text Link
Smiling man with gray hair wearing navy blazer and checkered shirt against a gray background.
Marc Hutchinson
Text Link
Woman with long dark hair wearing a yellow top and black patterned scarf against a light background.
Carrie Brough
Text Link
Middle-aged man with gray beard and mustache wearing a dark suit jacket and white shirt, smiling slightly in an indoor office setting.
Chuck Tichenor
Text Link
Smiling middle-aged man with gray hair and glasses wearing a navy blazer and light blue shirt in an office setting.
Chris Brown
Text Link
Man in a black suit, white shirt, and black tie standing in front of a red brick wall, wearing black-framed glasses.
Dan Grandquist
Text Link
Smiling man with short brown hair wearing a striped light blue shirt against a wooden background.
Mike Kasal
Text Link
Man wearing glasses and a light blue checkered shirt against a dark gray background.
Ramki Desiraju
Text Link
Smiling middle-aged woman with gray hair and glasses wearing a navy blazer and white top, seated in a bright office.
Teresa Sabol
Text Link
Middle-aged man with short dark hair smiling, wearing a dark plaid shirt against a white background.
Cliff Martin
Text Link
Smiling woman with wavy blonde hair wearing a white collared shirt and gray sweater against a gray background.
Amanda Kelly
Text Link
Portrait of a woman with short red asymmetrical haircut, wearing a black top and an earring.
Amanda Robinson
Text Link
Smiling woman with straight blonde hair wearing a black blazer and gray top against a white background.
Heather Lawrence
Text Link
Smiling bald man with a neatly trimmed beard wearing a pink shirt and dark blazer against a white background.
Shawn McPherson
Text Link
Smiling bald man with a short beard wearing a checkered shirt and black blazer, standing outdoors with blurred green foliage in the background.
Shaun James
Text Link
Smiling man with dark hair, beard, glasses, and wearing a dark blazer.
Ryan Boyer
Text Link
Smiling bald man with glasses and beard wearing a black jacket with 'Award Winner 2025 Partner of the Year' text.
Ross Lotharius
Text Link
TTEC Digital
Text Link
Smiling woman with shoulder-length brown hair wearing a maroon embroidered blouse and a silver fringe necklace, standing in front of a wooden backdrop.
Julie Weslin
Text Link
Smiling woman with long blonde curly hair wearing a teal sweater and decorative necklace on white background.
Arley Havisto
Text Link
Smiling middle-aged man in a blue checkered shirt and navy sweater against a plain light background.
Larry Mead
Text Link
Middle-aged man with short gray hair and goatee wearing a dark suit and checkered shirt against a light background.
Dave Murashige
Text Link
Smiling man wearing a dark blazer and light blue striped shirt against a white background.
Amol Gupta
Text Link
Smiling man with short dark hair and beard, wearing a white shirt and dark blue blazer, against a plain gray background.
John Seeds
Text Link
Smiling bald man with light stubble wearing a black jacket over a blue and white checkered shirt.
Steve Pollema
Text Link
Smiling middle-aged man with short grayish hair wearing a dark collared shirt against a light background.
Ben Howard
Text Link
Smiling middle-aged man with slicked-back hair wearing a blue patterned shirt and dark checkered blazer.
Steve Parowski
Text Link
Smiling bald man with a long beard and glasses wearing a gray checkered suit jacket and white shirt.
Kelley Jacob
Text Link
Smiling man with short hair and beard wearing a suit and striped tie on a neutral background.
Aaron Mosby
Text Link
Portrait of a smiling man with short curly hair wearing a denim jacket against a plain background.
Karl Phenix
Text Link
Smiling woman with long brown hair wearing a patterned blazer and layered silver necklaces against a light background.
Marcy Riordan
Text Link
Smiling man with gray hair and beard wearing black glasses, a green sweater, and a navy collared shirt.
Ryan Swanger
Text Link
Middle-aged man with wavy salt-and-pepper hair, wearing black-rimmed glasses and a light striped shirt, smiling.
Lynn Teague
Text Link
Man with short dark hair and beard wearing a checkered shirt, seated with arms crossed on a table in front of a bright window.
Caleb Johnson
Text Link
Smiling woman with shoulder-length blonde hair wearing a magenta jacket and a chunky silver necklace against a gray background.
Kim Wilkinson
Text Link
Smiling middle-aged man with short gray hair wearing a dark collared shirt, outdoors at sunset.
Jeff Marshall
Text Link
Smiling woman with long blonde hair wearing a black blazer and green top against a plain white background.
Kassie Houseman
Text Link
Middle-aged man with short gray hair and beard wearing a blue suit jacket and white shirt.
Wayne Kay
Text Link
Man with dark hair and light stubble wearing a light blue button-up shirt, smiling against a pale background.
Steve Jones
Text Link
A man with a beard wearing a black t-shirt and pants standing on a sidewalk near greenery and illuminated trees at night.
Ben Robinson
Text Link
Smiling man with short spiked hair and glasses wearing a dark sweater over a light blue collared shirt.
Cliff McCartney
Text Link
Man wearing a grey suit jacket and striped shirt, sitting and looking at the camera with a slight smile.
Julian Shives-Sams
Text Link
Portrait of a man wearing black glasses, a checkered shirt, and a dark blazer smiling against a white background.
Oliver Knowles
Text Link
Smiling bald man with light facial stubble wearing a gray blazer with dark blue accents and a black collared shirt.
Dan Barzotti
Text Link
Close-up portrait of a middle-aged man with light skin, short gray hair, a gray goatee, and blue eyes wearing a black shirt.
Steve Smith
Text Link
Black and white portrait of a young woman with long hair wearing a patterned blouse, smiling softly with arms crossed, against a brick wall background.
Whitney Kirchner
Text Link
Smiling bald man with beard and glasses wearing a black jacket against a brown background.
Jesse Beatty
Text Link
Smiling man with short dark hair and glasses wearing a dark blazer and light blue shirt in a bright office setting.
Alfredo Rizzo
Text Link
Smiling bald man wearing a dark suit, light shirt, and patterned tie against a neutral background.
Mike Bawn
Text Link
Smiling man wearing a black puffer jacket and blue hoodie standing outdoors in front of trees with autumn foliage.
Jayant Sharma
Text Link
Smiling man with short brown hair and beard wearing a white and blue checkered shirt against a teal background.
Mike Rogers
Text Link
Smiling man with short dark hair wearing a blue suit jacket and light blue shirt, with a blurred green outdoor background.
Neil Fulton
Text Link
Smiling blonde woman with long wavy hair wearing a black blazer and striped top against a plain gray background.
Tiffany Moses Gschwendtner
Text Link
Smiling woman with long blonde hair wearing pearl earrings, a necklace with a pearl pendant, and a black blazer over a light green top.
Martha Roman
Text Link
Middle-aged man with gray hair wearing a black blazer and red striped shirt against a light blue background.
Chris Wilson
Text Link
Black and white portrait of a smiling man with a beard and neatly styled hair looking to the left.
Andy Elsmore
Text Link
Man with short brown hair and beard wearing a blue checkered suit jacket, white shirt, and light pink tie smiling against a plain light background.
Dan Snowdon
Text Link
Woman with short brown hair wearing a dark gray top, posing against a plain light-colored wall.
Becky Cote
Text Link
Man with short dark hair wearing a black suit, light purple shirt, and striped tie standing against a plain light gray wall.
Bradford Scott
Text Link
Smiling blonde woman with long hair wearing a black top against a gray background.
Elsa Wilson
Text Link
Smiling man with glasses, a reddish beard, and a checked shirt under a dark blazer against a light background.
Neil Iversen
Text Link
Portrait of a woman with smooth dark hair slicked back, wearing a black turtleneck and posing against a blurred gray and black background.
Tiffany Lilly
Text Link
Man with short gray hair and beard, wearing glasses, blue suit, and light blue shirt smiling at camera.
Maha Meikum Perumal
Text Link
Smiling man in a suit and patterned tie standing outdoors with blurred trees in the background.
Michael Chan
Text Link
Smiling man with short dark hair and beard wearing a blue checked blazer and white shirt against a plain light background.
Robert Couldrey
Text Link
Portrait of smiling man with white hair and mustache wearing a blue suit jacket and checkered shirt.
Todd Tierney
Text Link
Man wearing glasses and a white shirt smiling with a blurred natural background of trees and blue sky.
Anhai Jin
Text Link
Portrait of a smiling man wearing a blue and white checkered shirt with short black hair.
Suresh Ramanathan