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It’s time to take the “artificial” out of intelligence
It’s time to take the “artificial” out of intelligence
Learn why companies need to move beyond setting for "artificial" intelligence when it comes to customer experience.

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Beyond AHT and FCR: The new metrics for AI-powered CX
Beyond AHT and FCR: The new metrics for AI-powered contact centers
AI is rewriting the playbook for CX. So why aren't our contact center metrics changing to capture it's value? Here's the metrics you should use to measure AI.

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The metric that makes or breaks experience fulfillment
What are you measuring? The one metric that makes or breaks customer experience fulfillment.
Discover why measuring customer sentiment—not just metrics like AHT or FCR—is key to true customer experience fulfillment in contact centers.

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Turning service into sales with journey orchestration
From friction to opportunity: Turning service into sales with journey orchestration
Orchestrating customer journeys helps brands deliver timely, relevant offers that boost revenue and protect trust during service interactions. Read how.
article
It’s time to take the “artificial” out of intelligence
It’s time to take the “artificial” out of intelligence
article
Beyond AHT and FCR: The new metrics for AI-powered CX
Beyond AHT and FCR: The new metrics for AI-powered contact centers
article
The metric that makes or breaks experience fulfillment
What are you measuring? The one metric that makes or breaks customer experience fulfillment.
article
Turning service into sales with journey orchestration
From friction to opportunity: Turning service into sales with journey orchestration
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Should you outsource generative AI for CX?
Generative AI for customer experience. Should you outsource or stay in-house?
Artificial intelligence
CX strategy & design
No items found.

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AI and facial recognition can improve customer experience
How AI and facial recognition can improve customer experience
Artificial intelligence
CX strategy & design
No items found.

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Top 5 Amazon Connect features
Amazon Connect: The top 5 features that should be on your radar
Contact center technology
AWS

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How Google CCAI fuses AI, cloud, and the contact center
Partner perspectives: How Google CCAI fuses AI, cloud, and the contact center for exciting new use cases
Artificial intelligence
Contact center technology
CX strategy & design
Data and analytics
Google

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TTEC Digital’s Google expansion into UK and Ireland
Q&A with Rob Allman: TTEC Digital’s Google expansion into United Kingdom and Ireland
Artificial intelligence
Google

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Partner perspectives: Genesys' AI expert on top AI use cases
Partner perspectives: Genesys' resident AI expert on top contact center AI use cases
Artificial intelligence
Genesys

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How AI is changing accessibility
How AI is changing accessibility
Artificial intelligence
CX strategy & design
No items found.

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Our thoughts on NASCIO 2023
What do dad jokes and IT have in common? Our thoughts on NASCIO 2023
Public Sector
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
Data and analytics
No items found.

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Contact center AI Is more accessible than you think
Bite-size AI: Contact center AI is more accessible than you think
Artificial intelligence
No items found.
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