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How digital twins improve retail CX
How a digital twin of a customer can inform stronger customer experiences in retail
Retail
Data and analytics
No items found.
article
4 takeaways from our recent Books & Bourbon event
Building empathy in CX: 4 takeaways from our recent Books & Bourbon event
CX strategy & design
No items found.
article
4 challenges preventing stellar CX in FinServ
4 challenges preventing stellar customer experiences in financial services
Financial Services
Cloud services
Contact center technology
No items found.
article
Creating & realizing value with digital transformation
Creating and realizing value with digital experience transformation
Cloud services
Contact center technology
CX strategy & design
No items found.
article
The importance of personalization in the retail CX
The importance of personalization in the modern retail customer experience
Retail
Artificial intelligence
CX strategy & design
Data and analytics
No items found.
article
These boots were made for a new customer engagement platform
These boots were made for a new customer engagement platform
Retail
Contact center technology
CRM
CX strategy & design
AWS
Salesforce
article
Electronics retailer modernizes contact center
Electronics retailer modernizes contact center
Retail
Cloud services
Contact center technology
AWS
article
Using data and AI to enhance retail CX
How to use data and AI in the retail customer experience
Retail
Artificial intelligence
CX strategy & design
Data and analytics
No items found.
article
Travel retailer’s road to contact center transformation
Travel retailer’s road to contact center transformation
Retail
CRM
AWS
article
Reflections on improving leadership in your contact center
Broken glass: Reflections on improving leadership in your contact center
CX strategy & design
No items found.
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