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Google Vertex AI podcast series

Published

February 28, 2024

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The best way to keep up with Google CX and AI innovations

Join TTEC Digital and Google for an ongoing podcast series aimed at helping you keep up and keep ahead of the changing AI and CX landscape. Experts from both Google and TTEC Digital will discuss specific ways that businesses can leverage new technologies to meet the demands of today’s complicated customer experience landscape.

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Episode library

Experience Exchange: Humanizing UI for better CX

Great CX isn’t only about having the latest technology; it’s about blending smart tech with a human touch. Tune in to hear how.

Experience exchange: How (and why) to measure CX success

Master CX measurement with insider tips on essential tools and methods to ensure your efforts align with what your customers want.

Experience Exchange: The employee enablement advantage with Bright

Watch the latest Experience Exchange for info and tips on deploying cutting-edge employee training for higher productivity and engagement.

Experience Exchange: How to act on customer feedback

Gain expert insights on integrating customer feedback into business practices in this LinkedIn Live session.

Experience Exchange: Understanding your organization's AI + CX maturity

Discover how AI is revolutionizing CX in our latest conversation. Learn practical strategies to balance automation with human touch for better results.

Experience Exchange: AI tips you can’t miss for your contact center

Think AI can boost your contact center but unsure where to start? We've got you covered.

Experience Exchange: How AI is reshaping IVR and chat

Are your IVR and chatbots keeping up with customer expectations? Learn about the latest standards and how to deploy strategies that boost CX and cut churn.

Experience Exchange: Build vs. buy - How to make the right AI choice for your CX

When considering AI options, should you build a custom solution or buy an existing one? Learn the differences and how to manage both for better CX.

Experience Exchange: Data and analytics - A superpower for supervisors

Learn how data and analytics empower supervisors to support employees and deliver better experiences in this discussion with TTEC Digital and AWS experts.

Experience Exchange: Using generative AI to make CX personal again

GenAI will transform CX in 2025. Watch this recorded webinar for tips on harnessing it for scalable, personalized experiences that drive results.

Experience Exchange: AI that works for — not instead of — you

AI isn’t here to replace you, it’s here to help you. Catch our Experience Exchange with Aspect on how to harness AI for people-first innovation.

Unlocking Vertex AI: Nuance end-of-life + shift to AI

Hear from Google AI experts on how to move beyond like-for-like migrations toward conversational platforms that truly transform customer interactions.

Unlocking Vertex AI: The AI paradox

In this episode of Unlocking Vertex AI, we’re discussing AI value realization. Where organizations fall short and how they can maximize their investment.

Unlocking Vertex AI: A new era of AI with Agentspace

Hear how TTEC Digital and Google are teaming up to unlock the full potential of Google Agentspace on employee workflows.

Unlocking Vertex AI: Data integrity and intelligent CX

Hear how TTEC Digital leverages Google Cloud’s Vertex AI + Gemini to solve data quality challenges, improve AI accuracy, and transform CX.

Unlocking Vertex AI: Personalizing the chat experience

In a wide-ranging conversation, our AI experts cover the essentials for crafting tailored chat interactions that serve customers an elevated experience.

Unlocking Vertex AI: Reimagine CX with Google Cloud

In the first webinar of our Unlocking Vertex AI series, we'll cover powerful ways contact centers can reimagine the customer experience with Google Cloud.

Unlocking Vertex AI: Revolutionizing customer service

Check out the second webinar in our 2024 Unlocking Vertex AI series featuring Google Cloud experts from TTEC Digital.

Unlocking Vertex AI: Empowering knowledge workers

Don't miss the third webinar in our 2024 Unlocking Vertex AI series, featuring experts from TTEC Digital.

Unlocking Vertex AI: Making generative AI work on day one

Join TTEC Digital and Google for an ongoing series of webinars aimed at helping you keep ahead of the changing AI and CX landscape with Vertex AI.

Unlocking Vertex AI: Google's Customer Engagement Suite

Explore Google's new Customer Engagement Suite with TTEC Digital. Learn how it transforms customer service with Google’s most advanced conversational AI yet.

Put TTEC Digital's expertise and Google's technology to work for your business.

Together, we can optimize your operations and your CX success.

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