Unlocking Vertex AI: Beyond the Phone Tree - How AI is Revolutionizing Government Services

Citizens are tired of outdated “press 1, press 2” phonetrees. Fortunately, generative AI is changing that model — making governmentservices more conversational, efficient, and secure.

In this episode of Unlocking Vertex AI, Caleb Johnson talks with Steve Parowski, TTEC Digital’s public sector leader, about how AI is reshaping federal and state agencies. Together, they cover:

• Modernizing IVRs with generative AI
• The financial benefits of consumption-based models
• Why security and FedRAMP compliance are critical
• The rise of agentic AI for back-office automation

They also share practical use cases for tools like Gemini, like proposal development and process automation. Tune in!