Unlocking Gemini: How a modern data estate powers AI & real-time analytics

By the time a specialized data engineer converts your business question into a technical spec and pulls a report, your insights are weeks or even months out of date. Meanwhile, critical unstructured data like call audio files, chat logs and agent notes sits completely untapped.

In this episode of Unlocking Gemini, TTEC Digital’s Caleb Johnson and Anhai Jin break down how a modern data estate shifts your business from retrospective batch processing to real-time action.

Learn how to:

• Leverage Google Cloud architecture (including Looker and Dataplex)
• Establish a centralized semantic layer
• Embed machine learning directly into your active data flows

Track the full customer journey, run instant natural language queries, and calculate real-time churn risk or lifetime value scores — all while your agents are talking to customers.

Give your team the speed, flexibility, and data governance required to fuel production-ready AI solutions.