Unlocking Vertex AI: Data integrity and intelligent customer experiences

In this episode of Unlocking Vertex AI, we dive into one of the biggest barriers to successful AI adoption in CX: poor data quality.

TTEC Digital’s Caleb Johnson, Whitney Kirchner, and Aaron Schroeder unpack why messy, inconsistent knowledge keeps AI from reaching its full potential — and how TTEC Digital is using Google Cloud’s Vertex AI and Gemini to turn things around.

Here’s what you’ll hear:

• Why traditional knowledge bases often miss the mark for AI readiness
• How our AI-enabled Knowledge Analysis Tool taps into Gemini’s power to find gaps, fix errors, and surface better insights
• A behind-the-scenes look at how the tool imports, analyzes, and strengthens CX knowledge
• The real business results: higher AI accuracy, better customer satisfaction, reduced costs, and faster time to value

Tune in to see what AI can do with the right data behind it:

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